Deputy Operations Manager

Leidos • Alexandria, VA

13d

About The Position

Looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like a mission you want to be a part of, keep reading! Leidos is seeking a Deputy Operations Manager to support a large DoW customer. This is an exciting opportunity to use your experience and provide support to the DoW mission. The candidate should be well versed in infrastructure operations and will be responsible for overseeing the investigation and resolution of problems for systems. The Deputy Operations Manager will work with the Operations Manager, Program Manager (PM) and Deputy PM to identify risks to operations activities to include cost, resource allocation, staffing, supportability, and lifecyle for enterprise services. Duties include performing requirements analysis, functional analysis, timeline analysis, trade studies, requirements allocation and interface definition, technical management, and quality assurance. The ideal candidate will have experience resolving highly complex problems using significant application of technical knowledge, conceptualizing, reasoning and interpretation. They will develop solutions that are highly innovative and achieved through research and integration of best practices and coordinate directly with System Administrators to enact solutions in production systems.

Requirements

• Experience interacting with, and briefing, military and government civilian leadership.
• Knowledge of Intelligence Community (IC) IT standards and best practices.
• Experience conducting problem management and root cause analysis and providing recommendations to minimize future risk to the environment.
• Time management skills and the ability to shift focus between major topics at a moment’s notice.
• Strong oral and written communications skills.
• Track record of effectively managing a large, diverse, team of IT professionals.
• Experience working with teams to improve existing processes and procedures.
• Experience managing projects spanning the service lifecycle (implementation, upgrade, refresh, and decommission).
• Experience with IT Service Management methodology.
• Experience with the Department of Defense Architectural Framework (DoDAF) and its relevance to standardizing documentation.
• Experience with Change Management principles and methodology.
• Familiarity with the Risk Management Framework (RMF).
• Familiarity with IT Service Management (ITSM) ticketing systems such as ServiceNow.
• Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)
• Candidate must have a Bachelor's degree with at least 12 years of relevant experience, Master’s degree with at least 10 years of relevant experience, Associate's with at least 14 years of relevant experience, or High School Diploma with at least 16 years of relevant experience.
• US Citizenship is required.
• Current and active TS/SCI with the ability to obtain and maintain a polygraph.

Nice To Haves

• DoDM 8140.03 (previously DoD 8570) compliant IT System Admin Intermediate certification (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)
• Advanced Degree in a technical domain
• ITIL Certification
• Familiarity with day-to-day management and maintenance of enterprise solutions to include, but not limited to: Microsoft Server Red Hat Enterprise Linux (RHEL) Solaris Unix VMware SolarWinds/Science Logic Microsoft Exchange MS365/O365 SAN/NAS Storage Solutions Active Directory Microsoft SQL Microsoft SharePoint Microsoft Endpoint Configuration Manager (MECM)

Responsibilities

• Oversee work effort of a diverse team of IT System Administrators supporting infrastructure systems/services impacting enterprise operations.
• Coordinate response to service outages, track restoration efforts, and keep stakeholders informed.
• Collaborate with peers in Engineering and Cyber Security to resolve issues impacting Operations.
• Develop and implement policies necessary to ensure subordinate Team Leads are following best business practices in the support of a large, multi-enclave, enterprise environment.
• Manage projects internal to infrastructure operations and oversee outside projects to ensure seamless transitions between design/development and O&M.
• Monitor system availability, conduct analysis of incidents, and provide data to leadership on a weekly and monthly basis to explain impact on customers, systems, and security.
• Develop Key Performance Indicators (KPIs) to demonstrate to the customer the work effort and value provided by individual teams.
• Review O&M documentation, provide insights to Team Leads, and ensure all staff are operating from standardized procedures, checklists, and reference material.
• Oversee training plans/efforts; develop methodology to train new employee and standardize training for existing employees.
• Track completion of corporate and customer required training taskers and report to leadership on status.

Benefits

• Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior