Deputy Director

Equus•Tulsa, OK

4h•$64,000 - $85,000

About The Position

The Deputy Director supports the strategic direction established by the Project Director and provides management, leadership, coaching, and staff support to implement the mission, vision, and business plans of the Board and Workforce Center System. The role oversees workforce center operations, staff performance, quality improvement, compliance, fiscal monitoring, and relationships with community and workforce partners. It also represents the Workforce Centers in forums as requested and supports hiring, coaching, and personnel decisions. The position is primarily based in an office environment, with occasional travel to other locations. Physical requirements include carrying and lifting up to 5 pounds frequently, up to 10 pounds regularly, and up to 25 pounds occasionally, as well as the visual, speech, hearing, coordination, and dexterity requirements needed to drive and operate a computer and basic office equipment. The company may change work schedules as business needs require, including requiring overtime.

Requirements

Minimum of a Bachelor’s degree in Human Services, Business, Education, or a Human Resource field, or equivalent.
Progressive responsibilities in management and workforce development program operations.
Strong business knowledge of fiscal operations and performance measurement.
Prior experience as a senior staff member in Workforce Development.
Experience in training, coaching, and mentoring.
Top-level project management, organizational, personnel, problem-solving, and data-analysis skills.
Ability to meet deadlines and work alone.
High-level communication skills.
Strong technical skills and commitment to continuous improvement.
Valid driver’s license and adequate vehicle insurance coverage.

Responsibilities

Coach and lead the Workforce Center team to ensure operations meet funding-source requirements and performance goals and objectives are met or exceeded.
Develop and implement strategies to incorporate performance objectives into staff members’ daily operations.
Implement and oversee a quality management model focused on continuous improvement and customer satisfaction.
Assist management with administrative needs and supervise the project’s day-to-day operations.
Assist the Project Director and Fiscal Team with budget preparation and ongoing fiscal monitoring.
Represent the Workforce Centers in local, State, and National forums as requested by the Board.
Conduct regular staff meetings to review performance and contract requirements.
Monitor compliance with applicable Federal, State, and Local regulations for workforce development business operations.
Establish and maintain positive working relationships with the Board, employers, community partners, supportive service organizations, economic development groups, and workforce partners.
Communicate project deliverables effectively to the Board, DWFS management, operations staff, community partners, and the general public.
Identify best practices for replication where appropriate.
Assist the Project Director with hiring and promotions, personnel recommendations, and timely coaching focused on improving performance.
Use Extreme Customer Service behaviors in interactions with internal and external customers.
Perform other reasonable related duties and special projects as assigned to meet company objectives.