Deputy Director of Data, IS and Development Operations

Bread For The World, Inc•Washington, DC

11d•Hybrid

About The Position

The Deputy Director of Data, Information Systems and Development Operations serves as the senior operational and strategic partner to the Vice President of Development & Membership in overseeing Bread’s enterprise data systems, information services, and evaluation infrastructure. This role provides leadership and execution for organization-wide software systems, data governance, analytics, and monitoring and evaluation practices that strengthen administrative, development, and program effectiveness. The Deputy Director ensures that data architecture, reporting frameworks, and technology platforms align with organizational strategy and enable high-performing fundraising, programmatic, and operational teams.

Requirements

Minimum of 8 years of demonstrated information systems leadership experience in planning, implementing, and managing  monitoring and evaluations systems, data governance, and software technology solutions and optimization.
Bachelor’s degree in related field. Advanced degree in a related field is preferred.
Tableau proficiency is essential, with demonstrated experience designing and maintaining interactive dashboards that translate complex data into clear, decision-ready insights for executive and fundraising leadership.
Expert level experience with Raiser’s Edge with certification strongly preferred.
Experience with Financial Edge, ADP, Engaging Networks, preferred.
Knowledge of a range of vendor technology solutions; able to select and integrate the most appropriate technologies to support the business.
Strong leadership, analytical, and problem-solving skills.
Ability to collaborate with others and achieve consensus in sensitive situations.
Excellent written and verbal communication skills with the ability to present ideas in business-friendly and user-friendly language.
High degree of integrity, discretion, professionalism, and accountability to achieve results.
Self-motivated, self-directed, and attentive to detail.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Organizational skills, and the ability to manage multiple priorities.
Solid understanding of data analysis, budgeting, and business operations.
Familiarity with Christian faith perspective and advocacy to end hunger desirable.

Nice To Haves

Advanced degree in a related field is preferred.
Expert level experience with Raiser’s Edge with certification strongly preferred.
Experience with Financial Edge, ADP, Engaging Networks, preferred.
Familiarity with Christian faith perspective and advocacy to end hunger desirable.

Responsibilities

Plan, organize, and ensure the execution of Bread’s information services and systems strategy.
Lead the Development Operations team including Senior Manager, Data & Insights, Manager, Development Operations, Gift Processing and Database Manager, and Donor Relations Coordinator.
Manage information services budget and vendor relationships.
Oversee data governance, reporting systems, evaluation frameworks, and platform optimization.
Provide strategic leadership and operational oversight for all fundraising and membership analytics, ensuring accurate, decision-ready insight for revenue growth.
Develop and oversee dashboards and reporting for mass, mid-level, major gifts, sustainers, and planned giving programs.
Partner with the Vice President and fundraising leaders to forecast revenue, track performance against goals, and model pipeline projections.
Ensure integrity and clarity of portfolio reporting, donor segmentation, retention tracking, and lifetime value analysis.
Ensure regular monthly, quarterly, and annual reporting cycles are executed with accuracy and timeliness.
Strengthen revenue intelligence by identifying trends, risks, and growth opportunities.
Lead organizational data governance, evaluation frameworks, and cross-departmental strategy efforts.
Support teams in developing monitoring and evaluation frameworks with indicators, baseline data, and performance targets.
Develop interactive dashboards and visualizations that translate data into accessible insight for leadership, board, and general audiences.
Ensure alignment between data architecture and organizational strategic priorities.
Ensure the reliability, accuracy, security, and optimization of all core systems and routine information service functions.
Ensure regular data hygiene processes, database audits, and system quality checks are conducted.
Manager scheduled reporting cycles and recurring data pulls.
Oversee the integrity and optimization of Raiser’s Edge, Financial Edge, Engaging Networks, and related platforms.
Oversee gift processing, acknowledgments, donor service workflows, and data entry standards.
Maintain system documentation, data standards, and internal training resources.
Lead system upgrades, integrations, and software transitions, including accounting platform migration and eCRM enhancements.
Ensure compliance with security, privacy, and data protection standards.