Deputy Director, Information Technology

Town of Queen Creek•Municipal Services Building, AZ

1d•Onsite

About The Position

Position assigned to this class is responsible for serving as second-in-command in the Information Technology (IT) Department, managing and overseeing departmental operations, resources, staff, and budget, and governance of enterprise IT services with a strong emphasis on cybersecurity, risk management, and compliance. The Deputy Director, IT, acts as a strategic leader, collaborating with internal and external stakeholders to drive innovation, ensure operational excellence, and support the organization’s technological needs.

Requirements

Bachelor’s Degree from an accredited college or university in Business or Public Administration, Information Technology Management, or a related field
10 years of related experience
5 years of supervisory experience
Driver’s License
Maintain all certifications/licenses required at job entry
Managerial principles, practices, techniques and options to successfully motivate and supervise staff
Advanced information technology principles and practices
Budgeting and finance principles and practices
Project management principles and practices
Applicable state, local and federal laws relating to information technology
Personnel related laws and policies
Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities
Applicable Federal, state and local laws, codes, ordinances, rules and regulations
Customer service principles and practices
Supervising and leading staff
Managing, identifying, communicating, and carrying out the objectives of the Information Technology department.
Interpreting and applying IT principles, methods, and best practices.
Proficiently using computers and related software applications.
Interpreting and applying applicable federal, state, and local laws, codes, ordinances, rules, and regulations related to IT.
Solving problems and making informed decisions.
Demonstrating effective communication and interpersonal skills for interactions with coworkers, supervisors, the general public, and other stakeholders, ensuring clear information exchange and direction.

Nice To Haves

Master’s Degree preferred

Responsibilities

Oversees and manages IT department operations, including staffing, budget management, and service delivery.
Supervises, recruits, trains, and evaluates IT personnel; provides guidance, corrects deficiencies, and enforces discipline and termination procedures as needed.
Collaborates with IT staff and other departments to plan, coordinate, and resolve issues related to projects, programs, and operations.
Provides strategic leadership to foster innovation, flexibility, and creativity within the department.
Regularly communicates and coordinates with other departments to ensure efficient, aligned interdepartmental activities.
Develops, implements, and monitors IT department policies, rules, and procedures.
Responds to public inquiries and internal requests for IT support; communicates official IT policies and department initiatives.
Engages with elected officials, citizens, and other stakeholders on IT-related matters; resolves sensitive issues and concerns.
Serves as an advisor, offering counsel on IT-related topics to leadership.
Facilitates meetings with IT staff, department heads, and relevant external stakeholders.
Prepares presentations for diverse audiences, delivering insights on IT programs, projects, and initiatives.
Manages departmental budgets, ensuring effective cost control, expenditure tracking, and efficient allocation of resources.
Participates in Town leadership and department meetings, contributing to committees and project teams.
Guides the continuous improvement of IT programs by designing, monitoring, and reviewing department initiatives.
Directs and coordinates special projects, programs, and initiatives within the IT department.
Performs additional related duties as assigned.