Deputy Director, Bus Stop Management
About The Position
Traffic Control & Engineering (TCE) is seeking a Deputy Director, Bus Stop Management to assist the Director with the day-to-day operations of the Bus Stop Management unit. The unit plans, designs, installs, regulates, and maintains bus stops, layovers, bus parking locations, NaviLens QR signage for visually impaired riders, Access-A-Ride, Real-Time Passenger Information (RTPI) units, and associated signage, and administers bus stop permits citywide. The Deputy Director supervises and guides staff, plans and monitors assignments and projects, ensures work is accurate and timely, and supports the unit’s administrative and operational functions. The role also supports management and maintenance of the Sign Inventory Management System (SIMS), New York City Bus Stop Permits System (NYCStreets), and the unit’s route inventory database; tracks projects and programs; and provides updates to TCE management. The position coordinates with TCE units, DOT divisions, the Mayor’s office, federal and state transportation agencies, the Law Department, unions, transit and bus operators, community boards, elected officials, and other stakeholders. It reviews inquiries and complaints, oversees responses to 311 requests, ARTS, FOIL requests, and other assignments, manages emergency and priority requests and conditions, attends meetings, and helps resolve operational issues. In collaboration with DOT Legal, the Deputy Director assists the Director with planning, procurement, negotiation, budgeting, billing, fiscal management, and oversight of a multi-million-dollar citywide bus stop maintenance and installation contract jointly executed with the Metropolitan Transportation Authority (MTA), as well as future bus stop modification contracts. The role participates in daily unit operations involving sign manufacturing, procurement, fleet and inventory management, and supports staff and management to maintain continuity and deliver projects on time. Other related duties may be assigned by TCE management. The successful candidate is expected to lead collaboratively and inclusively, foster professional development and a strong team, and communicate effectively in writing and verbally with stakeholders. The position offers an opportunity to contribute to safety, accessibility, and mobility throughout New York City. The job description states that candidates must be serving permanently in the title or reachable on the civil service list.
Requirements
- Must be serving permanently in the title or reachable on the civil service list.
- Meet the stated Transportation Specialist qualification requirements through one of the following: a master's degree in transportation engineering, mathematics, urban planning, architecture, landscape architecture, urban studies, or a related physical or social science field; a bachelor's degree in engineering plus one year of full-time satisfactory technical experience on roadway transportation and traffic studies and area-wide traffic programs; a bachelor's degree plus two years of that experience; an associate degree or 60 semester credits plus four years of that experience; or a high school diploma or equivalent plus six years of that experience.
- For Assignment Level II, have an additional year of experience as described in qualification requirement 2.
- For Assignment Level III, have an additional two years of experience as described in qualification requirement 2.
- Communicate effectively verbally and in writing with stakeholders.
- Demonstrate collaborative and inclusive leadership.
Responsibilities
- Assist the Director in overseeing day-to-day Bus Stop Management unit operations.
- Oversee planning, design, installation, regulation, and maintenance of bus stops, layovers, bus parking locations, rider signage and information units, and related infrastructure; administer bus stop permits citywide.
- Supervise and guide staff, plan and monitor assignments and projects, and ensure work is accurate and completed within established timelines.
- Assist with administrative and operational functions necessary to manage the unit effectively.
- Assist with management and maintenance of SIMS, NYCStreets, and the BSM route inventory database; track projects and programs and provide updates to TCE management.
- Coordinate with TCE and DOT units and divisions, government offices and agencies, the Law Department, unions, transit and bus operators, community boards, elected officials, and other stakeholders.
- Review and address inquiries and complaints, oversee responses to 311, ARTS, and FOIL requests and other assignments, and manage emergency and priority requests and conditions.
- Attend meetings and assist in resolving operational issues.
- Assist the Director, in collaboration with DOT Legal, with planning, procurement, negotiation, budgeting, billing, fiscal management, and oversight of the citywide bus stop maintenance and installation contract and future modification contracts.
- Participate in daily unit operations relating to sign manufacturing, procurement, fleet management, and inventory management.
- Support staff and management to ensure continuity of operations and timely project delivery.
- Lead collaboratively and inclusively, support professional development, build a strong team, and communicate effectively with stakeholders.
- Perform other related duties as requested by TCE management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
