Deputy Commissioner, Agency Shared Services, Strategy and Advisory Group

City of New York • New York City, NY

2d • Onsite

About The Position

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. The Deputy Commissioner for Agency Shared Services, Strategy and Advisory Group will serve as the leader for a group of several OTI divisions whose primary function is to serve external customers, and all applicable citywide agencies. The divisions that will report into this role will include Information Privacy, Cyber Command and Data Analytics teams, as well as a small cohort of Agency Relationship Managers, who serve as primary contacts for agency CIOs and project manager for external queries and service delivery. This team will be modeled after and will be a combination of 18F, US Digital Service, and CTO from Federal Government. The main goal of this team is to provide thought leadership to all citywide agencies; that includes strategic thinking, governance, setting policy, providing guidelines and best practices, advising on strategic roadmaps in their ownership areas, developing and delivering tools for Agencies to effectuate policies, laws, and regulations. This role will oversee the team who will be called on to review agencies' technology plans, consult/give advice; review contracts/agreements; review agency needs and use cases; evaluate if the projects the agencies are looking to build will achieve the target goals, outcomes, and impact; assist in making build vs buy decisions; and facilitate agencies finding the right technology to satisfy their (validated) requirements. The team may also build resources to agencies for the life of a project to help supplement their teams with specialized expertise. This role will be responsible for guiding a team that provides great customer service; develops and hits Service Level Agreements (SLAs) in response times; ensure the teams are driving towards Outcomes, not just Outputs; keeping the teams focused on: "what is the problem we're trying to solve" and well-defined SMART Success Criteria for any project or initiative they take on.

Requirements

• n/a

Responsibilities

• Serve as the leader for a group of several OTI divisions whose primary function is to serve external customers, and all applicable citywide agencies.
• Oversee the team who will be called on to review agencies' technology plans, consult/give advice; review contracts/agreements; review agency needs and use cases; evaluate if the projects the agencies are looking to build will achieve the target goals, outcomes, and impact; assist in making build vs buy decisions; and facilitate agencies finding the right technology to satisfy their (validated) requirements.
• Guide a team that provides great customer service; develops and hits Service Level Agreements (SLAs) in response times; ensure the teams are driving towards Outcomes, not just Outputs; keeping the teams focused on: "what is the problem we're trying to solve" and well-defined SMART Success Criteria for any project or initiative they take on.
• Provide thought leadership to all citywide agencies; that includes strategic thinking, governance, setting policy, providing guidelines and best practices, advising on strategic roadmaps in their ownership areas, developing and delivering tools for Agencies to effectuate policies, laws, and regulations.

Benefits

• great benefits
• the chance to work on projects that have a meaningful impact on millions of people
• opportunity to work with cutting-edge technology
• collaborate with other passionate professionals who share your drive and commitment to making a difference through technology

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed