Deputy CIO/Assistant Director of Information Technology

Canyon County•Caldwell, ID

About The Position

The Deputy Chief Information Officer (Deputy CIO) serves as a strategic partner to the CIO, supporting the County’s technology vision, strategy and operational excellence. This role is responsible for the management of the operational and development functions for the Information Technology Department, including, countywide telephone and copier services, IT helpdesk and operations, County’s mail distribution as well as the development and implementation of proprietary systems. The Deputy CIO collaborates with stakeholders across the county to align IT solutions with business objectives, improve operational efficiencies, and support growth through modern technology infrastructure.

Requirements

Knowledge of: Customer service best practice, techniques and objectives.
Knowledge of: Operation of standard office equipment, including a personal computer and job-related software;
Knowledge of: English grammar and punctuation.
Knowledge of: Current office practices and procedure.
Knowledge of: Supervisory, evaluation and training techniques and practice.
Knowledge of: Budget and accounting practices and procedure.
Knowledge of: Customer support tracking and performance procedure.
Knowledge of: Excellent knowledge of technology environments, including telecommunications, networks programming media, and desktops.
Knowledge of: Record keeping and filing practices and procedures.
Knowledge of: Microsoft and other technology licensing methodologies.
Skilled in Group collaboration, planning, organization assessment and application services.
Skilled in Understanding of the organization’s goals and objectives.
Skilled in Communication skill in motivating the IT management team.
Ability to : Work cooperatively and constructively with fellow workers and members of the public to provide public service of the highest quality and quantity.
Ability to : Effectively communicate both verbally and in writing.
Ability to : Ability to motivate in a team oriented collaborative environment.
Ability to : Appropriately guide the customer service functions of the county, providing effective technical and operation support to the county’s computer equipment and application users.
Ability to : Evaluate and analyze customer needs to provide exceptional customer service.
Ability to : Maintain records efficiently and accurately and to prepare clear and concise reports.
Ability to : Perform duties accurately and efficiently under time sensitive deadlines, including setting task priorities.
Ability to : Respond courteously to customer inquiries;
Ability to : Work independently and deal effectively with project deadlines.
Ability to : Maintain effective working relationships with other County employees, supervisory personnel, department employees, state and local elected officials and the public.
Bachelor’s Degree in Computer Science, Mathematics or similar field preferred;
4+ years technical support experience performing the above identified or related duties; AND
At least Five (5) to Seven (7) years of management or supervisory experience leading IT teams; OR
Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
Must possess a valid Driver’s License;
Must successfully complete a background investigation, including a polygraph examination, through the National Crime Information Center (NCIC).
Clear speech and hearing ability, with or without an accommodation, to follow verbal instructions and communicate effectively by phone and in person
Clarity of sight, with or without an accommodation, to read instructions, review and organize documents
Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks
Ability to lift 25lbs

Responsibilities

Assist the CIO in defining and implementing the County’s IT strategy and roadmap.
Provide Leadership and direction to IT teams to ensure alignment with County’s needs and goals.
Conducts research to remain up-to-date and knowledgeable in regard to industry trends and emerging technologies in anticipation of new business processes and system alterations.
Support the development and execution of digital transformation initiatives.
Attends meetings as necessary and/or as requested by CIO
Act as technology advocate across the organization, communicating and recommending the need and value of IT solutions to employees, Directors and Elected Officials.
Oversees daily IT operations and development teams ensuring reliable and secure systems and services
Lead County-wide technology projects, managing scope, budget, resources and timelines
Provides metrics concerning the effectiveness of IT systems, help desk and technical support.
Mentor, develop, and inspire IT staff, fostering a culture of innovation, collaboration and accountability.
Assists in addressing and resolving problems with operations and development staff performance and work product.
Assist in hiring, training and evaluating operations and development IT staff, ensuring a high-performing IT Team.
Support succession planning and professional development initiatives for IT employees
Interviews, identifies, and qualifies potential vendors or suppliers to secure more cost-effective sources of products and services.
Monitors vendors, service providers, out-sourcing and/or contractor performance to ensure quality of service.
Supervises the tracking and maintaining of copies of software licenses, warranties, maintenance agreements and vendor contracts.
Negotiates pricing, terms and conditions of sale and warranties of goods and/or products with key suppliers and vendors.
Performs all work duties and activities in accordance with County policies, procedures and safety practices.
Completes special projects as requested.
Performs other related duties as required.