ASSISTANT DIRECTOR OF INFORMATION TECHNOLOGY

CHARLES T SITRIN HEALTH CARE CENTER INC•Town of New Hartford, NY

1d•$80,000 - $90,000

About The Position

The Assistant Director of Information Technology is a hands-on leadership role responsible for supporting and advancing the organization’s technology infrastructure in alignment with the nonprofit’s mission and strategic goals. This position combines technical expertise, project management, and strong communication skills to ensure reliable, secure, and effective IT services across the organization. The ideal candidate is a self-starter who thrives in a collaborative, mission-driven environment and can translate technology into practical solutions that support staff and programs.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience
5+ years of progressive experience in information technology, including infrastructure support
Demonstrated experience managing IT projects
Strong working knowledge of IT infrastructure, cloud services, and cybersecurity fundamentals
Excellent written and verbal communication skills
Proven ability to take direction, work independently and as a team and take initiative in a dynamic environment

Nice To Haves

Experience working in a nonprofit or mission-driven organization
Experience in a hybrid IT environment
Project management or IT certifications (PMP, CAPM, Microsoft, Cisco, CompTIA, or similar) a plus
Self-starter with strong problem-solving skills
Mission-driven and service-oriented mindset
Strong organizational and time management skills
Ability to balance hands-on technical work with leadership responsibilities
Collaborative, adaptable, and resourceful

Responsibilities

IT Infrastructure & Technical Operations Provide hands-on administration and operational oversight of on-premises, cloud, and hybrid infrastructure, including physical and virtual servers, network devices, endpoints, and mission-critical applications
Ensure high availability and performance through proactive monitoring, patching, capacity planning, backup management, and regular testing of disaster recovery and business continuity procedures
Diagnose, escalate, and resolve complex Tier 2/3 infrastructure, network, and application issues, minimizing downtime and operational impact
Implement, maintain, and enforce cybersecurity controls and best practices, including access management, endpoint protection, vulnerability remediation, and incident response, to safeguard organizational data and systems
Project Management & Continuous Improvement Plan, lead, and execute IT projects that support organizational growth and efficiency
Develop project timelines, budgets, and deliverables; manage risks and dependencies
Coordinate with internal stakeholders and external vendors
Identify opportunities to improve systems, processes, and service delivery
Leadership & Collaboration Support day-to-day IT operations and help guide IT staff and vendors
Develop and maintain IT policies, procedures, and documentation
Assist with technology budgeting, asset management, and vendor relationships
Foster a service-oriented culture focused on supporting staff and programs
Communication & Stakeholder Engagement Serve as a key liaison between IT, HR, leadership, and end users
Communicate technical information clearly to non-technical audiences
Provide regular updates, recommendations, and reports to the Vice President
Support staff training and change management initiatives