Deputy Chief Operating Officer of Network and Security Operation

Commonwealth of Massachusetts • Chelsea, MA

8d • Hybrid

About The Position

The Massachusetts Executive Office of Technology Services and Security (EOTSS) is seeking a Deputy Chief Operating Officer (DCOO) of Network and Security Services. This role directly supports the Chief Operating Officer (COO) in overseeing and managing the organization's network and communications infrastructure, cyber security operations, and Disaster Recovery and Resiliency. The DCOO plays a crucial role in ensuring the reliability, security, and efficiency of the Commonwealth-wide network, requiring a blend of technical expertise, strategic planning, and management skills. The position involves leading network, voice, and security modernization projects, managing Operations and Engineering teams (including NOC, Network and Network Security Engineering, Unified Communications, Cyber Security Incident Response, Vulnerability Management, and Disaster Recovery/Resiliency). The DCOO is responsible for the planning, implementation, and management of operations for the Commonwealth-wide network (LAN, WAN, WiFi), unified communications, cyber security incident response, vulnerability management, Enterprise Data Protection, Disaster Recovery, and Resiliency activities.

Requirements

• Bachelor’s degree in computer science, software engineering, or related IT field; or equivalent combination of education and experience required for a senior leadership role.
• Seven (7) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in IT administration or IT management.
• Four (4) years of managerial experience in IT administration or IT management.

Nice To Haves

• Ten (10) years of senior leadership experience with the development and deployment of new technologies and technology solutions.
• Ten (10) years of supervisory experience with proven ability in managing medium to large sized cross functional technical teams, while thriving in a fast-paced environment.
• Proficient experience in leading enterprise network and security systems teams in a Hybrid Cloud environment
• Ten (10) years of experience in the development, implementation, and maintenance of large-scale network, communications and security systems, preferably across multiple hardware and software platforms
• Ability to “think big” and challenge conventional wisdom regarding technology refresh and hype
• Expert project management and organizational leadership skills, including the ability to identify and manage risk.
• Strong strategic and business leadership, including long-range planning, budget development and management, resource allocation, vendor and contract oversight, and the ability to align technology investments with organizational goals
• Demonstrated ability to build and sustain high-performing teams through effective coaching, mentoring, succession planning, and organizational development.
• Demonstrated ability to manage change, drive consensus, and make sound decisions in a rapidly evolving operational and cybersecurity landscape.
• Demonstrated ability to build strong relationships with internal stakeholders, partners, and vendors
• Demonstrated experience interacting with all levels of management with strong presentation and facilitation skills
• Proven collaborative attitude and strong technical aptitude
• Demonstrated ability to adjust to changing situations and meet changing priorities
• Demonstrated success in vendor management
• Proven consensus building skills
• Ability to maintain a high degree of professionalism and confidentiality
• Demonstrated strategic thinking and leadership capabilities
• Solid understanding of information security; including system hardening, log analysis, intrusion detection, and vulnerability scanning

Responsibilities

• Provides leadership and expertise in managing network, communications and security information systems across the enterprise.
• Lead and manage a diverse team of IT professionals responsible for network and security operations.
• Supervises, leads, hires, coaches, and evaluates performance of staff.
• Develop and implement strategic plans for the organization's network and security infrastructure and align them with the organization’s strategic goals and objectives.
• Design, implement, and maintain a robust and efficient network architecture that meets the organization's current and future needs, including selecting appropriate technologies, hardware, and software.
• Ensure the proper functioning, scalability, and maintenance of network, voice and security infrastructure, software, hardware and related components.
• Develop and implement a comprehensive security operations strategy to safeguard the organization's data, systems, and networks from cyber threats.
• Establish protocols, processes and procedures for responding to and managing security incidents, coordinating with relevant stakeholders, conducting investigations, and implementing corrective actions to prevent future incidents.
• Ensure that the organization complies with Enterprise Policies and Standards related to network and information security. Stay informed about changes in regulations and adjust policies and procedures accordingly.
• Develop and manage budgets for network and security initiatives. Allocate resources effectively to meet organizational goals while optimizing costs.
• Collaborate with vendors and external partners to procure necessary hardware, software, and services. Evaluate and select vendors based on their ability to meet the organization's security and network requirements.
• Implement tools and processes for monitoring the organization's network and security posture. Continuously analyze performance data and identify opportunities for improvement and optimization.
• Work closely with other internal and customer teams to ensure that network and security measures align with overall enterprise objectives. Communicate effectively with executives and other stakeholders.
• Stay abreast of developments in network and security technologies. Evaluate and recommend new technologies that can enhance the organization's network and security capabilities.
• Manages strategic and tactical planning, development, evaluation, and coordination of the information technology systems.
• Develop and implement operational strategies and procedures
• Optimize cost, performance, and security.
• Deploy and manage monitoring tools to track the performance and availability of the services provided.
• Perform capacity planning to anticipate and accommodate future growth in IT infrastructure needs.
• Collaborate with other IT teams, such as hosting operations, and end user support, to ensure seamless support of hosted services.
• Manage relationships with service providers, hardware vendors, and other third-party suppliers.
• Participate in contract negotiations and ensure that service level agreements (SLAs) are met.

Benefits

• Comprehensive Benefits
• outstanding suite of employee benefits that add to the overall value of your compensation package
• work experience that supports you, your loved ones, and your future

What This Job Offers

• Job Type: Full-time
• Career Level: Manager