Deputy Chief of Clinical Operations & Community Services

Oakland Community Health Network•Pontiac, MI

1h•$104,633 - $130,792•Hybrid

About The Position

The Deputy Chief of Clinical Operations & Community Services provides executive leadership, strategic direction, and operational oversight for Oakland Community Health Network's (OCHN) Community Mental Health Services Program (CMHSP) clinical operations, direct clinical services, access operations, and assigned community-based services. Reporting to the Chief Operating Officer (COO), this position is responsible for ensuring the delivery of high-quality, accessible, person-centered, integrated, and financially sustainable behavioral health services for individuals with mental illness, intellectual and developmental disabilities, substance use disorders and co-occurring conditions. The Deputy Chief oversees direct services providing leadership in service delivery, workforce development, operational performance, regulatory compliance, resource management, and continuous quality improvement. The position provides executive oversight of direct clinical service operations, including access, clinical assessment, outpatient services, targeted case management, care coordination, and other assigned CMHSP services and programs with community partners, i.e., Oakland County Health Department. The Deputy Chief ensures effective coordination among access, assessment, referral, and treatment functions to support timely engagement and continuity of care.

Requirements

Master's degree or higher in Psychology, Social Work, Counseling, Healthcare Administration, Public Health, or a closely related clinical or healthcare discipline.
Current Michigan clinical licensure as a Psychologist (LP or LLP), Licensed Master's Social Worker (LMSW), or Licensed Professional Counselor (LPC), or another Michigan clinical credential approved by OCHN as appropriate to the position.
Licensure must be active and in good standing.
Minimum of eight (8) to ten (10) years of progressively responsible experience in behavioral healthcare, clinical service delivery, or healthcare administration.
At least five (5) years of management experience, including demonstrated responsibility for clinical operations, departmental leadership, program development, or service-delivery oversight.
Experience supervising clinical managers, directors, or multidisciplinary healthcare teams.
Demonstrated experience in budget management, operational performance improvement, workforce development, and regulatory compliance.
Experience leading clinical operations within a complex healthcare or behavioral health organization.
Michigan Mental Health Code and applicable administrative requirements.
MDHHS Medicaid Provider Manual and relevant behavioral health service requirements.
Michigan's public behavioral health delivery system, including CMHSP and PIHP responsibilities.
Clinical assessment, diagnosis, treatment planning, care coordination, and person-centered planning.
Medicaid behavioral health service delivery, documentation, billing, and reimbursement principles.
Clinical supervision requirements and professional licensure standards.
Applicable federal and state confidentiality, privacy, and recipient rights requirements.
Clinical risk management and continuous quality improvement.
Integrity and Building Trust: Demonstrates ethical leadership, professional accountability, transparency, and adherence to organizational values.
Customer Focus: Places individuals served at the center of operational and clinical decision making.
Continuous Learning: Encourages professional development, organizational learning, and the application of improved clinical and operational practices.
Work Standards: Establishes high standards of performance and assumes accountability for organizational and departmental outcomes.
Communication: Communicates effectively with employees, executive leadership, providers, and community stakeholders.
Must have reliable transportation for required travel between OCHN locations, community partners, and offsite meetings.
Must be available for meetings and organizational responsibilities outside standard business hours when necessary.
Must be able to perform the essential functions of the position, with or without reasonable accommodation.

Nice To Haves

Executive or senior director-level practical and administrative clinical experience within Michigan CMHSP, PIHP, CCBHC, or comparable behavioral health organization.
Experience administering & operating direct clinical services, including outpatient behavioral health, assessment, targeted case management, and integrated care.
Experience leading organizational restructuring, clinical service expansion, or operational transformation.
Experience working within Medicaid-funded behavioral health systems and familiarity with NCQA, CARF, and relevant healthcare accreditation framework.

Responsibilities

Provide executive leadership and operational oversight for assigned CMHSP clinical operations, direct clinical services, and community service programs.
Translate OCHN's organizational strategic priorities into operational plans, performance expectations, and measurable outcomes.
Establish an integrated operational structure that supports effective coordination among access, assessment, care coordination, and direct clinical service functions.
Oversee the development, implementation, and evaluation of operational policies, procedures, workflows, and service-delivery models.
Identify opportunities to expand clinical service capacity, improve accessibility, reduce fragmentation, and strengthen continuity of care.
Direct operational improvement initiatives to enhance service efficiency, clinical outcomes, and resource utilization.
Advise the COO on clinical operations, workforce capacity, service-delivery performance, operational risks, and emerging community needs.
Collaborate with executive leadership on organizational planning, system transformation, and the implementation of new service-delivery initiatives.
Oversee the development, implementation, and operational performance of outpatient behavioral health services, targeted case management, care coordination, clinical assessment, and other assigned direct services.
Ensure that clinical services are person-centered, recovery-oriented, trauma-informed, culturally responsive, and consistent with applicable professional and regulatory standards.
Establish operational expectations for clinical productivity, caseload management, service accessibility, treatment engagement, and continuity of care.
Ensure appropriate clinical supervision, professional accountability, licensure compliance, and staff development within assigned direct service programs.
Support the development and implementation of evidence-based clinical interventions and integrated service-delivery practices.
Monitor the effectiveness of direct clinical services through clinical outcomes, service utilization, individual experience, and performance indicators.
Coordinate the expansion of direct clinical services, including the development of new clinical programs and service-delivery models approved by executive leadership.
Ensure that clinical documentation, service delivery, and billing practices support regulatory compliance, reimbursement integrity, and fiscal accountability.
Identify and resolve operational barriers affecting the quality, accessibility, and effectiveness of clinical services.
Direct the operational performance of assigned access, screening, intake, and referral functions.
Ensure that individuals seeking services experience timely, consistently, and appropriate access to behavioral health assessment and care.
Establish and monitor operational standards for call management, screening timeliness, assessment scheduling, referral coordination, and service engagement.
Oversee workforce planning, scheduling, productivity, and operational processes necessary to maintain access capacity.
Strengthen coordination between Access and Direct Clinical Services to minimize delays between initial contact, clinical assessment, and initiation of services.
Ensure effective referral processes involving CMHSP services, CCBHCs, healthcare organizations, community providers, and other appropriate resources.
Monitor referral completion, assessment of backlogs, unsuccessful referrals, repeat contacts, and individuals who experience delays in accessing services.
Develop strategies to improve service navigation and reduce unnecessary fragmentation in the service-delivery system.
Collaborate with PIHP clinical administration to ensure that eligibility, medical necessity, authorization, and other managed-care determinations are completed by appropriately authorized personnel in accordance with applicable requirements.
Lead the operational integration of assigned clinical services with community-based behavioral health and support services.
Strengthen working relationships with community healthcare providers, hospitals, CCBHCs, primary care providers, housing organizations, schools, and other community partners.
Support effective coordination of behavioral health, physical healthcare, substance use disorder services, and social support.
Ensure appropriate transitions between outpatient treatment, hospital-based care, crisis services, and other levels of care.
Collaborate with the COO and designated crisis services leadership to strengthen operational coordination between crisis intervention and ongoing community treatment.
Identify service gaps and recommend improvements to community-based clinical capacity.
Support cross-system initiatives that improve access, reduce avoidable service disruptions, and promote long-term community stability.
Represent OCHN in assigned community partnerships, collaborative initiatives, and clinical operations workgroups.
Ensure that assigned clinical operations implement applicable OCHN clinical standards, policies, regulatory requirements, and quality improvement priorities.
Establish performance-monitoring processes to evaluate service quality, accessibility, clinical effectiveness, and operational efficiency.
Collaborate with PIHP clinical administration and quality leadership to implement applicable clinical practice standards and address identified quality concerns.
Oversee the operational implementation of corrective action plans associated with assigned CMHSP services.
Ensure operational readiness for applicable MDHHS reviews, accreditation surveys, external audits, and regulatory assessments.
Monitor clinical documentation practices, timeliness, service delivery, and adherence to established clinical and operational requirements.
Participate in clinical risk management, incident review, and corrective action activities within the position's assigned operational authority.
Apply continuous quality improvement methodologies to address performance gaps and strengthen service-delivery processes.
Ensure that findings from quality reviews, clinical audits, and performance evaluations are translated into measurable operational improvements.
Develop and maintain operational dashboards and management reports for assigned departments.
Establish measurable performance expectations for department directors, managers, and assigned clinical programs.
Analyze service utilization, workforce capacity, service-delivery trends, and financial performance to inform operational decisions.
Monitor the effectiveness of clinical staffing models and recommend adjustments based on service demand and organizational priorities.
Implement operational improvement plans when performance falls below established expectations.
Provide timely executive reports to the COO regarding departmental performance, emerging concerns, operational risks, and corrective actions.
Collaborate with information technology, clinical informatics, and reporting teams to improve data integrity and operational reporting.
Develop, implement, and monitor assigned departmental budgets in collaboration with the COO and Finance Department.
Ensure that staffing, program expenditures, and service-delivery models align with approved budgets and organizational financial objectives.
Monitor productivity, staffing expenditures, operational costs, and reimbursement-related performance.
Evaluate the financial implications of proposed clinical programs, staffing changes, and service expansions.
Support the development of financially sustainable direct service operations.
Ensure appropriate resource allocation, fiscal controls, and stewardship of public funds.
Collaborate with Finance, Compliance, and Revenue Cycle functions to address documentation, billing, and reimbursement issues.
Identify opportunities to improve efficiency without compromising clinical quality, service accessibility, or regulatory requirements.
Provide direct supervision, coaching, performance evaluation, and professional development for the Director of Direct Clinical Services and Interim Deputy Director of Access.
Establish clear departmental responsibilities, supervisory structures, and performance expectations.
Ensure effective management of assigned clinical and administrative personnel through subordinate leadership.
Collaborate with Human Resources on workforce planning, recruitment, retention, performance management, and succession planning.
Evaluate staffing models to ensure appropriate clinical coverage, operational capacity, and service continuity.
Promote leadership development, interdisciplinary collaboration, and professional accountability.
Foster an organizational culture that supports ethical practice, continuous improvement, employee engagement, and person-centered service delivery.
Lead departmental change management initiatives associated with organizational restructuring and operational transformation.