Deputy Chief Information Officer

Sound Transit•Seattle, WA

16h•$171,000 - $325,000•Hybrid

About The Position

The Deputy Chief Information Officer (DCIO) is a Deputy Executive Director in Sound Transit IT and reports to the CIO. This operational role establishes and oversees the CIO’s Team within Sound Transit IT, functions as an extension of the CIO, and builds strategic relationships with other Sound Transit departments and across IT. The DCIO is responsible for IT strategic planning and alignment between enterprise goals and IT’s long-term direction, and helps evolve the IT operating model, shape workforce strategy, and build internal capabilities. The role may take ownership of emerging or transitional functions until they are ready to scale or move into formal structures. It oversees recurring cross-functional CIO-team capabilities, including governance, performance management, IT operating model, and design, as well as non-recurring work such as special projects, major system implementations, and incubation of new capabilities. The DCIO assists the CIO with strategic oversight of the IT Department and may serve as acting CIO in meetings and committees when the CIO is absent. The role leads and develops the IT Leadership Team, advises and represents the CIO, coordinates enterprise and cross-department planning, and supports the continued development and organizational design of IT. It designs and maintains the IT operating model, leads related transformation and change initiatives, and oversees an IT business office responsible for budget development and management, cost transparency and allocation, and measuring the benefits of IT investments. The DCIO also provides strategic oversight for planning and implementing large enterprise-wide IT systems. The position requires a bachelor’s degree in a related field and ten years of senior-level IT experience, or an equivalent combination of education and experience, along with eight years of leadership, budgetary, planning, and workforce management experience. ITIL V3 certification is required. Work is performed in a hybrid environment, with a minimum of three days per week in the office. The listed salary range is $171,000 to $325,000, with a midpoint of $248,000; new hires typically receive between the minimum and midpoint, though the offer may be higher based on experience, internal equity, and market.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Business Management, Information Systems, Engineering, or a closely related field, or an equivalent combination of education and experience.
Ten years of experience in senior-level IT positions, or an equivalent combination of education and experience.
Eight years of leadership, budgetary, planning, and workforce management experience.
ITIL V3 certification.
Knowledge of technology governance concepts, principles, and practices.
Strong understanding of business objectives, drivers, and principles and how they relate to technology solutions.
Knowledge of business and technology strategy and aligning business strategy to programs and projects.
Applied knowledge of project controls, cost estimating, budget preparation, and schedule performance.
In-depth understanding of key issues and success factors within an IT organization.
Knowledge of pertinent federal, state, and local laws, codes, and regulations.
C-suite experience representing technology strategy and serving as a business partner aligning technology with business strategy.
Expertise in IT strategic planning, IT governance formulation, and organizational change management.
Experience with organizational design and IT operating-model development, including evolving roles, structures, and delivery approaches to align with strategy.
Ability to establish and maintain effective working relationships with department staff, management, vendors, outside agencies, community groups, and the public.
Experience overseeing and implementing enterprise systems.
Experience managing teams, delivering value through others, and managing individual performance.
Strong experience managing and leading organizational change.
Expertise in waterfall, agile, and blended delivery methods.
Strong facilitation skills, including conflict management, issue resolution, brokering agreements, and removing roadblocks.
Technology-oriented mindset and interest and ability to learn new corporate business and transit technologies.
Excellent communication and leadership skills, including the ability to coach and mentor others.
Ability to advocate for, promote, and sell ideas to achieve strategic goals, improve efficiency, and reduce complexity.
Commitment to continuous improvement.
Ability to take an enterprise-wide perspective when understanding projects and developing IT strategy and priorities to maximize agency value and effectively use limited resources.
Ability to work effectively under pressure, meet deadlines, and adjust to changing priorities.
Ability to respond to inquiries and communicate effectively orally and in writing.
Ability to research, analyze, and evaluate new service-delivery methods and techniques.
Ability to work cooperatively with other departments, agency officials, and outside agencies.

Responsibilities

Lead and develop the IT Leadership Team, providing direction, coordination, and coaching across cross-functional experts.
Serve as a senior advisor to the CIO in partnership with other IT Leadership Team members.
Act as a delegate or proxy for the CIO, representing the CIO in executive forums or stepping in during the CIO’s absence when appropriate.
Build strategic relationships with other departments to coordinate business needs with agency priorities.
Coach, train, and motivate staff; coordinate or provide staff training; and manage employee relations.
Facilitate development of IT strategy, roadmaps, and strategic plans, and communicate them to the IT organization and key stakeholders.
Participate in creating an enterprise-wide strategy for how information and technology contribute to business success.
Support the definition and maturation of the IT organization, its organizational design, and more effective processes.
Design and maintain the IT operating model, including ways of working, role structures, guiding principles, frameworks, and standards such as ITIL and COBIT.
Identify and propose organizational changes based on evolving strategy and lead IT-wide change initiatives related to operating-model evolution.
Oversee an IT business office that partners with Finance and the Chief of Staff team to develop, present, and manage the IT budget; provide cost transparency; manage cost-allocation and chargeback principles; and measure IT investment benefits.
Lead transformation initiatives to evolve the IT operating model in line with strategic objectives.
Provide oversight and strategic guidance for planning and implementing large enterprise-wide IT systems.
Support the department as directed, serve on committees, prepare and present staff reports and correspondence, participate in professional group meetings, and stay aware of relevant trends and developments.
Ensure processes, policies, and practices are applied consistently and effectively, and ensure accountability and compliance with applicable laws, policies, procedures, rules, and regulations.
Champion and model Sound Transit’s core values and values-based behaviors.
Contribute to a culture of diversity, equity, and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.
Follow agency safety rules, regulations, and procedures applicable to assigned duties and responsibilities.
Integrate sustainability into everyday business practices.
Perform other duties as assigned.

Benefits

Medical, dental, and vision plans with no cost for employee coverage; benefits also cover eligible dependents, including a spouse or domestic partner.
Long-term disability insurance.
Life insurance.
Employee Assistance Program.
401a retirement plan with a 10% employee contribution and a 12% Sound Transit match.
457b retirement plan with employee contributions up to the IRS maximum.
25 days of paid time off annually, with increases after four, eight, and twelve years of service; director-level employees and above accrue additional days.
12 paid holidays.
Up to 2 paid floating holidays per year.
Up to 2 paid volunteer days per year.
12 weeks of parental leave for new parents.
Pet insurance.
ORCA card at no cost for full-time employees.
Tuition reimbursement of up to $5,000 annually for approved tuition expenses.
Opportunities for professional development.
Work-life balance.
Recognition from colleagues.