Deputy Chief Information Officer (IT Policy & Planning Sr. Manager) | Information Services Division

State of Washington•Thurston County – Tumwater, WA

4d•Hybrid

About The Position

The Attorney General’s Office is recruiting for a permanent full-time Deputy Chief Information Officer in the Information Services Division. This position is located in Tumwater, Washington, and is not union-represented. The IT Policy & Planning Senior Manager will oversee multiple units within the Information Services Division (ISD), including IT Customer Support, Field Support, System Operations, Network Technology Services, and Security Operations. This role reports to the Chief Information Officer, serves as a member of the ISD Leadership Team, and acts as the primary backup to the CIO. The incumbent is also the AGO's designated IT Security Official, responsible for assuring compliance with statewide policy and standards, directing the development and implementation of security policies, and creating IT business continuity plans. The position involves staff management, team building, strategic planning for assigned teams, and overseeing IT operations and security. This includes developing goals, allocating resources, benchmarking systems, managing vendor relationships, and ensuring compliance with state governance and cybersecurity controls. This recruitment may be used to fill multiple open positions.

Requirements

Fourteen (14) or more years’ working experience with operations/logistics in a service delivery lead/managerial role or equivalent experience.
OR Bachelor's degree in Computer Science, Engineering, Business, or related field. Equivalent professional experience can substitute for educational requirement on a year for year basis.
AND Ten (10) or more years working experience with operations/logistics in a service delivery lead/managerial role or equivalent experience.
Demonstrated experiencing with process improvement frameworks such as Lean/Six Sigma/COBIT/Agile including developing and implementing quality control metrics and key performance indicators.
Demonstrated experience as a team builder with the ability to empower staff and rely on their professional/technical expertise and motivate staff to be creative and reach high levels of performance.
Experience dealing with sensitive, confidential or classified information related to security and/or employee investigations.
Demonstrated experience adhering to statewide IT Security Policies or other similar IT security policies.
Ability to translate strategy and business needs into an executable technology plan and deliver on the plan.

Nice To Haves

Master’s degree in Computer Science, Engineering, Business or related field
Strong understanding of large law firm operations and functions
Strong collaboration ability to secure project resources, react to change, and manage risk.
Experience working in a government setting to include knowledge of state and federal information technology standards and guidelines.
Experience working in the Washington State IT contracting and procurements process
Professional work experience as an IT Project Manager and/or Project Management Certifications (Agile, Scrum, PMI, etc.)

Responsibilities

Acts as the IT Program Manager for IT Customer Support, Field Support, System Operations, Network Technology Services and Security Operations units.
Serves as the primary back up to the Chief Information Officer.
Acts as the AGO's designated IT Security Official as required by state policy and assures compliance with the statewide policy and standards.
Directs, develops, and implements security policies and IT business continuity plans.
Utilizes and demonstrates effective management principles and performance management tools to create and maintain successful teams.
Provides leadership, mentoring, coaching and education to develop and maintain effective, well-trained teams based on performance standards.
Leads by example to provide guidance to IT staff.
Creates vision and leadership around IT Service Management principles and processes within assigned program and in coordination with other IT program managers.
Manages resources to ensure consistent level of service and effective service delivery in alignment with the AGO Strategic Plan.
Oversees and directs day-to-day operations of IT Customer Support, Field Support, System Operations, Network Technology Service and Security Operations units.
Develops goals and objectives, develops timetables and work plans, allocates resources, and sets and adjusts priorities for assigned units.
Benchmarks, analyzes, reports on, and recommends improvements for IT infrastructure and systems.
Conducts asset management for IT hardware, software, and equipment.
Is responsible for the development, implementation and maintenance of the AGO's Information Technology Security Program.
Provides assistance to AGO Human Resources staff and law enforcement for confidential investigations.
Manages vendor relationships, negotiates contract terms and provides contract enforcement when needed.

Benefits

Medical/Dental/Vision for employees & dependent(s)
Vacation, Sick, and Other Leave
11 Paid Holidays per year
Public Employees Retirement System (PERS) plans
Life Insurance
Dependent Care Assistance
Flexible Spending Accounts
Public Service Loan Forgiveness
Tuition Waiver
Deferred Compensation
Employee Recognition Leave
Flexible schedules
Part-time/hybrid telework options
A Wellness Program
An Infants in the Workplace Program
The Employee Assistance Program, which provides counseling, webinar, and other cost-free support resources
Numerous employee-driven affinity groups to foster community and connection, including Bereavement, Elder Care, Parenting, POC, LGBTQ+, Veterans and more.