Deputy Chief Administrative Officer

District of Columbia Housing Finance Agency•Washington, DC

About The Position

The Deputy Chief Administrative Officer (DCAO) serves as a strategic and operational leader responsible for supporting the Chief Administrative Officer (CAO) in overseeing the organization's administrative functions, operational effectiveness, and execution of strategic initiatives. The DCAO works across departments to improve organizational performance, ensure efficient business operations, and drive alignment between organizational goals and day-to-day activities.

Requirements

Bachelor's degree Business Management, Finance, or equivalent combination of education and experience
10+ years of progressive leadership experience in operations, administration, resource management, business management, or a related field
Demonstrated ability to lead and influence cross-functional teams in complex, matrixed organizations
Exceptional communication, problem-solving, and relationship-building skills
Experience developing and implementing policies, procedures, and governance frameworks
Demonstrated experience managing complex organizational initiatives and cross-functional teams
Experience working within highly regulated industries such as housing finance, financial services, banking, government, or non-profit organizations
Experience supporting executive leadership teams during periods of strategic transformation, organizational change, or regulatory oversight
Possess the ability to lead, coach and develop staff
Excellent communication skills; written and verbal

Nice To Haves

Advanced degree in Business Administration, or related field is preferred or equivalent experience

Responsibilities

Partner with the CAO to develop and execute organizational strategies, priorities, and operational plans
Lead enterprise-wide initiatives that improve organizational effectiveness, efficiency, and service delivery
Monitor progress toward strategic goals and recommend adjustments as needed
Represents the CAO in executive meetings, board meetings, and stakeholder engagements when designated
Provide leadership and guidance to administrative (Human Resources, Information Technology, Procurement, Administrative Services, Facilities, and Public Relations) teams in support of the CAO
Foster a positive, inclusive, and high-performing workplace culture
Support workforce planning, talent development, succession planning, and employee engagement initiatives
Coach and mentor managers and emerging leaders
Develop and implement policies, procedures, and systems to enhance organizational performance
Identify operational risks and implement mitigation strategies
Ensure compliance with organizational policies, regulatory requirements, and industry standards
Assist in developing and managing organizational budgets
Monitor expenditures and ensure efficient allocation and use of resources
Collaborate with finance leadership on forecasting, financial planning, and resource optimization
Support procurement and contract management activities as needed
Establish and monitor key performance indicators (KPIs) and operational metrics
Analyze organizational data to identify trends, opportunities, and areas for improvement
Lead process improvement initiatives and promote a culture of continuous improvement
Drive accountability for departmental and organizational goals
Build and maintain strong relationships with internal and external stakeholders.
Coordinate cross-functional projects and facilitate collaboration across departments.
Serve as a liaison between executive leadership and operational teams.
Performs other duties as required