Deputy Bureau Director, Access To Healthcare

Howard County•Howard, MD

16h•Hybrid

About The Position

The Deputy Director for the Access to Healthcare Services Bureau assists in the planning and operational oversight of the bureau. The Access to Healthcare programs are designed to improve access to healthcare services for Howard County residents. The position supports daily bureau operations across the Maryland Children’s Health Program (MCHP), Medical Assistance Transportation Program (MATP), Administrative Care Coordination Unit (ACCU), Cancer Control Program, ODIP Dental Grant, Kids Dental Program, and other access-to-care initiatives. This daily support includes staff supervision, assisting with problem-solving daily issues, steps in to address staffing gaps and addressing next-level client grievances. Mid-range supports include: budget monitoring, program performance monitoring, and data analysis. This position is responsible for organizing program and bureau outreach efforts and partnership expansion. This role is responsible for strengthening community partnerships, coordinating responses to healthcare access challenges, supporting strategic initiatives related to uninsured and underinsured populations, and ensuring residents are connected to available healthcare and supportive services. This position is eligible for hybrid telework.

Requirements

A Bachelor’s degree from an accredited college or university in nursing, social work, psychology, education, counseling, or a related field.
Six years professional experience in health services, three years must have been in Health Services professional clinical or administrative services in areas other than Mental Health, Developmental Disabilities or Addictions and three years must have been at the managerial or supervisory level.
Candidates may substitute the possession of a Master’s degree or a Doctorate degree in a health or human services field from an accredited college or university for up to two years of the required general experience.
Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university in another field plus an additional year of professional experience in health services for the required education.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Health Care Administration classifications or Health Services Administration specialty codes in the health related field of work on a year-for-year basis for the required experience and education.

Nice To Haves

Experience managing complex programs, services, or operations in a government, healthcare, or human services environment.
Experience providing leadership, guidance, and support to staff and teams.
Experience managing grants, contracts, budgets, fiscal monitoring, and program reporting requirements.
Experience developing and implementing policies, procedures, and operational improvements.

Responsibilities

Assists with directing day-to-day operations of the Bureau’s Access to Healthcare programs including MCHP, MATP, ACCU, Cancer Control Program, ODIP Dental Grant, and Kids Dental Program.
Provides leadership, operational guidance, policy implementation, problem solving, and workflow improvement and coordination across program areas.
Assists with development and implementation of onboarding processes, staff training plans, operational procedures, and quality improvement initiatives to ensure programs operate efficiently and in compliance with applicable laws, regulations, grant requirements, and Department policies.
Provides operational coverage and hands-on assistance during high-volume periods and staffing shortages as needed.
Coordinates and oversees all Maryland Children's Health Program (MCHP) administrative functions, including Maryland Department of Health (MDH) submissions, grant applications and awards, takes lead on budget preparation, fiscal monitoring, grant reporting, and program oversight.
Ensures compliance with grant requirements, federal and state regulations, established performance measures, and reporting deadlines while collaborating with Bureau leadership and MDH to support program goals and objectives.
Leads and coordinates bureau-wide community partnership and access-to-care initiatives focused on improving healthcare access for Howard County residents.
Develops and maintains collaborative relationships with the Maryland Department of Health (MDH), healthcare providers, managed care organizations, community agencies, advocacy organizations, and other stakeholders.
Represents the Department at local, regional, and statewide meetings, coalitions, workgroups, and conferences including the Local Health Improvement Coalition (LHIC).
Coordinates outreach and strategic planning efforts related to uninsured and underinsured populations and emerging healthcare access challenges resulting from federal and state policy changes.
Works collaboratively across Health Department bureaus to improve coordination of services and referral pathways for residents.
Assists with establishing, reviewing, and implementing program goals, performance measures, and operational standards to ensure compliance with grant requirements, applicable regulations, and Department objectives.
May assist with overall budget development, budget submissions, fiscal monitoring, and grant reporting activities for bureau programs with combined budgets exceeding $4 million.
Responsible for MCHP budget submission and fiscal monitoring.
Assists with tracking program expenditures, monitoring spending trends, analyzing fiscal data, and identifying potential budget variances to support sound financial management.
Coordinates fiscal and programmatic communications with the Maryland Department of Health (MDH), funding agencies, vendors, and internal Department staff as appropriate.
Reviews program data, prepares reports, and briefs Department leadership on program activities, fiscal performance, trends, and emerging community needs.
Coordinates with MDH program staff during monitoring visits and compliance reviews and ensures the timely completion of required reports, data submissions, and corrective actions, when necessary.
Assists with the overall supervision of the Bureau by providing direct supervision and guidance to program supervisors and administrative and clinical staff.
Provides leadership and operational support across all bureau programs, with a strong focus on the MCHP Program ensuring continuity of operations in the absence of program supervisors and director.
Assists with workforce planning, recruitment, onboarding, staff development, performance management, training, position descriptions (MS-22s), and organizational planning.
Reviews programmatic and statistical data to monitor performance, support quality improvement initiatives, and ensure programs are meeting established goals and objectives.
Approves leave requests and timesheets.
Manages performance of staff by providing guidance, direction and completing semi-annual performance evaluations (PEPS).
Addresses any performance issues in a timely manner and follows HR policies and guidelines when doing so.
Facilitates staff development and training.
Participates in the hiring process for vacant positions and onboards new employees.
Provides onsite coverage as needed.
Possesses and maintains a broad understanding of Howard County Health Department (HCHD) services and programs.
Participates in required emergency preparedness activities.
Maintains current knowledge of applicable policies, procedures, regulations, and operational changes affecting bureau programs and Department operations.
Completes all required Department, County, State, and program-specific trainings within established timeframes.
Serves as a member of the Department’s Executive Leadership Committee.