Depot Technician 2
About The Position
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. As a DRT II, you're a key member of a dedicated and encouraging Depot Repair Team, providing outstanding levels of service to delight our customers. Responsibilities will be to quickly and effectively fulfill repairs of outstanding workmanship that satisfy the highest quality and business standards.
Requirements
- 2 year Technical College / Vocational Program Degree or meaningful service work experience.
- 2+ years of experience in a fast paced multi-tasking service and/or customer support environment.
- Customer Service Abilities
- Ability to use tools and multi-meters.
- Basic knowledge of analytical instrumentation, environmental chemistry, pneumatics, and mechanics.
- Ability to follow work instructions, test procedures, wiring diagrams, schematics, and repairs through to completion is required.
- Some experience with Microsoft Office package (Word, Excel, and Power Point) and database applications (CRM and ERP tools).
Responsibilities
- Clean, inspect, and detail pre-repair condition of all repairs.
- Perform system and component failure analysis using validated diagnostic troubleshooting techniques.
- Replace all non-conforming and preventive maintenance parts as needed.
- Fully test and calibrate completed repairs, and provide comprehensive test data, documentation, and service reporting.
- Handle most record keeping functions for Return Authorizations, Service Quotes, and Service Orders.
- Drive lean practices and continuous improvement events central to our service business.
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
