Depot Technician I

Computer Task Group, Inc•Durham, NC

2d•Onsite

About The Position

CTG is seeking to fill a Depot Technician I position for our client. This role involves diagnosing and performing bench-level repairs on point-of-sale (POS) computer equipment and related hardware from multiple manufacturers. The technician will repair devices such as printers, displays, system units, and associated components, utilizing diagnostic tools, mechanical testing, and visual inspection to identify defects and required repairs. Responsibilities also include replacing parts, cleaning equipment, documenting repair activity, performing pick/pack/ship functions, maintaining inventory, and ensuring a clean and safe work environment. The role requires adherence to safety procedures and quality standards, support for new team members, and collaboration within a fast-paced depot repair environment to meet targets.

Requirements

Minimum 1 year of experience in electronics repair, hardware assembly, or similar technical environment
Ability to follow technical procedures, testing scripts, and repair documentation accurately
Strong familiarity with hand tools and small component-level repair work
Basic computer skills and ability to use system-based tools for documentation and reporting
Strong attention to detail with a process-oriented mindset
Ability to work effectively in a team environment
Strong organizational skills with the ability to manage multiple tasks efficiently
Ability to consistently produce high-quality work in a fast-paced setting
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

1+ year of hands-on experience in electronics or computer hardware repair preferred
Experience in a depot repair or technical service environment is a plus
Technical training or coursework in electronics, IT, or related field preferred

Responsibilities

Diagnose and perform bench-level repairs on point-of-sale (POS) computer equipment and related hardware from multiple manufacturers
Repair devices such as printers, displays, system units, and associated components
Utilize diagnostic tools, mechanical testing, and visual inspection to identify defects and required repairs
Replace parts, clean equipment (internal and external), and ensure proper restoration of devices
Accurately document repair activity, parts usage, and status updates using host-based systems
Perform pick/pack/ship functions to fulfill customer parts orders as needed
Maintain accurate inventory and assist with restocking of materials and supplies
Maintain a clean, organized, and safe work environment
Follow established safety procedures and quality standards
Support onboarding and training of new team members as needed
Work collaboratively within a fast-paced depot repair environment to meet quality and productivity targets