Depot Service Technician

Secur-Serv•Omaha, NE

10d•Onsite

About The Position

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada. Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovative and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact. We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage. Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan. Participate in our wellness program to improve your health and earn a discount on your health insurance premiums. Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250. POSITION SUMMARY The Depot Service Technician will test, diagnose, and repair computer printers and other electronic equipment. Coordinate toner/consumable replenishment for Managed print and provide technical phone support on a wide variety of printers/copiers/electro-mechanical devices.

Requirements

Associates degree or equivalent from a two-year college or technical school, OR minimum one year of experience in the field of computer printer/copier repair, OR equivalent combination of education and experience
Basic knowledge of Windows operating systems/Microsoft Office
Ability to Multitask
Strong written and verbal communication skills
Strong electronic and mechanical ability
Effective organizational skills
Able to earn manufacture product certification through training as assigned
Ability to work in a team environment, and across departments
Regular and consistent attendance
Sit frequently at a desk
Frequent fine hand and finger movements (keyboard, writing, mouse movement)
Continual close visual acuity for reading
Hearing and Speaking for communication within and outside of company.
May be required to lift/push/pull up to 50 pounds for set up/movement of office equipment,
Learn new tasks
Remember Processes
Maintain focus
Complete tasks independently
Make timely decisions in the context of a workflow
Ability to communicate effectively
Able to adhere to process protocol in a timely manner

Responsibilities

Provide technical phone support to field service technicians and customers
Coordinate toner/consumable replenishment
Test, diagnose, and repair/refurbish printers/copiers/electro-mechanical devices
Complete necessary paperwork for equipment/parts being repaired/shipped
Earn manufacture product certification through training as assigned
Read and interpret mechanical schematics and wiring diagrams to support troubleshooting efforts
Work in a team environment, and across departments
Other duties as assigned