Depot Service Engineer

Smiths Group•Edgewood, MD

1d•Onsite

About The Position

This key Depot service support position requires an advanced Technical Engineer based skillset. Demonstrates the capability to perform advanced troubleshooting and repair of electronic mechanical equipment, and document best practices. Designs and creates test fixtures for full Quality Control of repaired product. The incumbent will be responsible to address difficult and or new technical depot service issues, as well as support depot teamwork, create technical procedures and train and develop technicians accordingly. This role engages technical writing projects by providing best practice technical procedures. Promotes teamwork and participates in regular meetings building teamwork and shares technical knowledge openly and co-ordinates repairs and develops new procedures as required. This role supports Quality Control and Leads test fixture creation and supports all fixture maintenance on existing fixtures to ensure fixture proper function - all for consistent Quality Control of Parts Reworks and Unit Repairs. Interacts with Manager for key projects as assigned. May be assigned special projects to support evolving department needs and utilize knowledge and experience to train and develop depot staff. May be assigned Projects requiring Travel for new depot site Set up and support and provides training at assigned sites and addresses. Openly shares best practice technical information for the team. Models Safety behavior in the Service Depot environment. Must be diplomatic, tactful and able to build team relationships. May engage ISO related or Continuous Improvement projects.

Requirements

Technical Degree desired or extensive electronics and mechanical related experience.
Strong electronics service experience
Strong manual dexterity and ability to use small hand tools
Strong verbal and written communication skills
Presentation skills for Training
Strong technical problem-solving skills
Knowledge of advanced electronics and mechanical assemblies
Ability to read blueprints and schematics
Must be diplomatic, tactful and understand the importance of team work
Basic knowledge of Microsoft Office products (Word, Excel, Access, and Outlook). Ability to produce technical reports and summaries.
Knowledge of software and firmware for electronics.
Must be flexible and team oriented.

Nice To Haves

ISO related experience or Continuous Improvement or Lean methodology a plus
Python, PLC, FPGA and similar skills for electronics desired.

Responsibilities

Create Test Fixtures to ensure full Quality Control of Reworked Parts
Diagnose and resolve electronic related failures
Works with Technicians to support resolve issues and identify best practices
Works with Schematics and Technical Drawings to produce Fixtures
Develops and writes Technical Procedures for Fixture use
Provides regular maintenance of the Fixtures to ensure working order, and corrects as needed
Provides data summaries as requested
Troubleshoot and repair NV parts for RW orders at the Depot
Lead the technical training effort of depot technicians
Identify replacement EOL components needed for Rework processes
Develop new service procedures as necessary, for assemblies and components, and Smiths Product
Evolve new service procedures as necessary with emphasis on Quality Control
Complete all associated data entry / paperwork and documentation as necessary for Service
Complete all associated paperwork and documentation, including Quality Assurance Checklists
Helps maintain accurate Service Inventory, follows process and collaborates with team
Data Entry of all pertinent information into Service Management System
Data Entry to track Rework Cycles and any quality issues
Support all safety practices and initiatives, identify and report Safety issues
May be assigned cost savings or process improvement related projects
May be assigned to support Technical Set Up Projects in new depots requiring significant Travel
May be assigned to work load needs as necessary including units harvesting work