Deposit Specialist (Missouri)

Neighbors Bank•Remote - Missouri, MO

19h•Remote

About The Position

Neighbors Bank is seeking a detail-driven, customer-focused professional to join their Risk Management team as a Deposit Specialist. This role involves a blend of service, analysis, and compliance, aiming to help customers succeed while ensuring the integrity and security of deposit operations. The ideal candidate is someone who enjoys solving problems, identifying inconsistencies, and providing exceptional customer care.

Requirements

1+ year(s) of banking or financial services experience.
Proficiency in Excel and basic computer technologies.
Exceptionally organized - managing account details, documentation, and customer requests with accuracy and care.
Solve problems with curiosity - digging into discrepancies or unusual activity until you find clear, data-backed answers.
Work independently - self-driven and dependable, able to prioritize tasks and deliver results with minimal supervision.
Communicate with empathy and clarity - turning complex banking processes into simple, reassuring experiences for customers and teammates alike, and de-escalate customer concerns effectively.
Adapt quickly - learn and understand bank policies, procedures, and regulatory requirements, along with banking and online account opening platforms to comfortably navigate multiple systems while assisting customers.
Curiosity and a willingness to evolve with new tools and technology, including AI.

Nice To Haves

Enjoys solving problems
Enjoys spotting inconsistencies before they become issues
Enjoys providing exceptional customer care
Finds satisfaction in accuracy
Loves organizing information
Takes pride in building trusted banking relationships
Enjoys working autonomously
Enjoys uncovering small discrepancies
Enjoys seeing tasks through to completion

Responsibilities

Deliver outstanding customer service through accurate transaction processing, thoughtful account maintenance support, and timely resolution of discrepancies or disputes.
Monitor online deposit accounts by reviewing documentation and account activity for potential fraud while ensuring compliance with banking policies, procedures, and regulatory requirements.
Conduct deposit reviews and audits, analyze data and produce clear, actionable reports.
Perform third-party vendor due diligence to ensure partners meet our standards for security, compliance, and reliability.
Act as a bridge between teams, collaborating with the Contact Center and internal departments to resolve issues and streamline communication.
Keep policies current through ongoing updates to account disclosures and bank procedures to align with evolving laws and regulations.