Deposit Specialist (Kansas)

Neighbors Bank•Remote - Kansas, KS

19h•Remote

About The Position

Neighbors Bank is seeking a detail-driven, customer-focused professional to join their Risk Management team as a Deposit Specialist. This role involves a blend of service, analysis, and compliance, aiming to help customers succeed while ensuring the integrity and security of deposit operations. The ideal candidate is someone who enjoys problem-solving, identifying inconsistencies, and providing exceptional customer care.

Requirements

1+ year(s) of banking or financial services experience.
Proficiency in Excel and basic computer technologies.
Exceptional organization skills for managing account details, documentation, and customer requests with accuracy and care.
Ability to solve problems with curiosity, digging into discrepancies or unusual activity until clear, data-backed answers are found.
Ability to work independently, being self-driven and dependable, able to prioritize tasks and deliver results with minimal supervision.
Ability to communicate with empathy and clarity, turning complex banking processes into simple, reassuring experiences for customers and teammates alike, and de-escalate customer concerns effectively.
Ability to adapt quickly, learn and understand bank policies, procedures, and regulatory requirements, along with banking and online account opening platforms to comfortably navigate multiple systems while assisting customers.
Curiosity and a willingness to evolve with new technology and AI.

Nice To Haves

Enjoys organizing information.
Takes pride in building trusted banking relationships.
Enjoys working autonomously.
Finds satisfaction in uncovering small discrepancies.
Sees tasks through to completion.
Actively looks for ways to use new tools and technology (including AI) to improve how they work and the results they produce over time.

Responsibilities

Deliver outstanding customer service through accurate transaction processing, thoughtful account maintenance support, and timely resolution of discrepancies or disputes.
Monitor online deposit accounts by reviewing documentation and account activity for potential fraud while ensuring compliance with banking policies, procedures, and regulatory requirements.
Conduct deposit reviews and audits, analyze data and produce clear, actionable reports.
Perform third-party vendor due diligence to ensure partners meet our standards for security, compliance, and reliability.
Act as a bridge between teams, collaborating with the Contact Center and internal departments to resolve issues and streamline communication.
Keep policies current through ongoing updates to account disclosures and bank procedures to align with evolving laws and regulations.