Deposit Specialist- Center Point

Hiawatha Bank and Trust Company•Center Point, IA

20h•Onsite

About The Position

Hiawatha Bank & Trust is seeking an energetic, full-time Deposit Specialist to join their family. This role focuses on building strong customer relationships and acting as the primary contact for customers. The ideal candidate has a passion for people and a desire to succeed, contributing to a culture filled with fun, flexibility, formal training, hard work, and career growth opportunities.

Requirements

High School Diploma or equivalent.
A minimum of two years of teller and/or bank experience is required.
Basic working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
Available to work full-time Monday through Friday 8 hours, with at least 1 Saturday morning per month.
Must be dependable and able to work the required shifts.
Always maintain professional appearance and behavior.
Excellent verbal and written communication skills.
Attention to detail and the ability to multi-task.
Reliable transportation and valid drivers license is required.
Strong customer service skills and ability to work with all types of customers.
Must be a team player and willing to jump in to assist with any special projects, etc.

Responsibilities

Provide outstanding customer service.
Process unposted and other exception items.
Open new consumer and business deposit accounts of all types.
Process incoming returned checks.
Reconcile internal official check accounts, Bond Accounts, correspondent bank account and GL Accounts.
Process and monitor stop payments.
Process wire transfers.
Assist in the administration of ACH transactions and related originator analysis.
Assist in the administration of the bank’s BSA program.
Assist in preparation of schedules and documents for various audits.
Flag deceased customers and monitors activity to ensure certain transactions are rejected as appropriate.
Perform address changes and the tracking of returned mail for deposit accounts.
Work with correspondent bank to handle check adjustments and other items requiring research.
Work with and assist branches with operational issues.
Work with eStatement requests and processing.
Assist with the processing of overdrafts, and handling of delinquent and charged off deposit accounts.
Assist in the handling of garnishments, levies, and withholding orders received.
Perform a variety of account maintenance including flagging accounts, changing customers’ status, and boarding accounts onto the core system.
Assist customers with account questions, statement balancing, product support, account maintenance, online/mobile banking, mobile deposit, and debit cards.
Perform daily update/backup tasks.
Understand and follow bank/department regulations, policies, and procedures, and participate in all compliance-related training.
Maintain the highest level of confidentiality/privacy of information.