Deposit Services Specialist

Commerce Bank•Kansas City, MO

1d•$17 - $19•Hybrid

About The Position

The main purpose of this position is to provide general support and compliance to certificate of deposit (CDs) and Individual Retirement Account (IRAs) customers by leveraging the CORE Billing Application (CBA).

Requirements

Basic knowledge of the banking industry, including best practices and regulations
Excellent customer service skills
Ability to learn new processes quickly
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and casts a positive shadow that is aligned with our culture and Core Values
Basic level of proficiency with Microsoft Word, Excel and Outlook
Associate’s degree or equivalent combination of education and experience required
1+ years financial services or related experience required
1+ years customer service experience required

Responsibilities

Perform tasks of low to moderate complexity
Meet accuracy and timeliness measures for work performed
Process redemptions, withdrawals, and perform other maintenance on CD and IRA accounts
Research issues concerning CDs and IRAs (interest payments, redemptions, etc.) and prepare adjustments as necessary
Respond to inquiries received from internal/external customers and contact them by phone and/or email in a professional and in a timely manner to meet their needs
Serve as a backup to teammates as needed in other areas of the department
Provide a high level of customer service to external customers and internal partners, including phone support
Perform other duties as assigned