Deposit & Retail Lending Product Manager

First Hawaiian Bank • Honolulu, HI

3d • Onsite

About The Position

First Hawaiian Bank is currently seeking a Deposit & Retail Lending Product Manager to join the Deposit and Retail Lending Services Team. The Deposit & Retail Lending Product Manager supports the development and execution of the strategy, roadmap, and performance of assigned products with a focus on customer acquisition, loyalty, spend drivers, and product functionality. The role collaborates closely with Vendor Management, Operations, Compliance, Marketing, Technology, and Finance to ensure products remain compliant, customer centric, operationally efficient, and supported by accurate reporting. Key responsibilities include contributing to promotions and loyalty initiatives, optimizing pricing and features, managing third party vendors, and leveraging data and analytics to monitor results and inform recommendations.

Requirements

• Bachelor’s degree in business, economics, marketing or related field, or equivalent work experience required.
• Finance, business, economics, or marketing degree preferred.
• Previous experience in banking strongly preferred.
• Experience with card networks/loyalty economics and reimbursable.
• Familiarity with RAROC/net profitability and portfolio analytics.
• Background in regulated financial services and customer lifecycle marketing.
• Three (3) + years of product management, loyalty/engagement, card program management, or consumer financial services experience (for Officer level).
• Five (5) + years of progressively responsible experience in product management, loyalty/engagement, card program management, or consumer financial services experience (for AVP level).
• Demonstrated success driving acquisition, loyalty, spend, managing product features/roadmaps, and partnering across functions.
• Strong analytical skills: ability to understand forecasts, build business cases, and drive pricing recommendations and interpret performance data.
• Experience collaborating with Vendor Management, Operations, Compliance, and Technology to deliver compliant, reportable solutions.
• Excellent communication: ability to influence without authority and lead cross functional work.
• Strong knowledge of the overall banking structure and the interrelationship between various lines of business.
• Strategic & analytical thinking that is results oriented and customer centric.
• Detail oriented with strong execution discipline and follow through.
• Cross functional leadership & collaboration.
• Comfort with ambiguity; proactive problem solving and ownership.
• Good time management skills.
• Demonstrated ability to learn quickly and independently.
• Working knowledge of Microsoft Office suite, including Word, Excel, and PowerPoint.
• Strong interpersonal skills and the ability to effectively work with various lines of business.
• Strong written and verbal skills.
• Experience in budgeting (production goals, marketing expenses, etc.).
• Strong analytical capacity and pricing (consumer loan products) experience.
• Demonstrated expertise in putting together a business case and financial pro-forma.

Responsibilities

• Supports the development and execution of the strategy, roadmap, and performance of assigned products with a focus on customer acquisition, loyalty, spend drivers, and product functionality.
• Collaborates closely with Vendor Management, Operations, Compliance, Marketing, Technology, and Finance to ensure products remain compliant, customer centric, operationally efficient, and supported by accurate reporting.
• Contributes to promotions and loyalty initiatives.
• Optimizes pricing and features.
• Manages third party vendors.
• Leverages data and analytics to monitor results and inform recommendations.
• Able to plan, organize and budget.
• Possesses sales skills to enhance business development objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree