Deposit Product Manager II, Consumer and Small Business Products

City National Bank • Los Angeles, CA

2d • Hybrid

About The Position

The Product Manager role is responsible for driving the development and lifecycle management of non-interest-bearing deposit banking products for U.S. consumers and small businesses. This role focuses on executing strategic initiatives, tracking key metrics, managing the product backlog, resolving client and operational issues, and ensuring risk and compliance controls to maximize product success and client satisfaction.

Requirements

• Bachelor's Degree or equivalent
• Minimum 3 years of experience in banking product management
• Minimum 3 years of experience in non-interest-bearing deposits.
• Minimum 2 years of experience managing medium to large projects required.
• Proven ability to drive product strategy and execute complex initiatives.
• Deep knowledge of banking products (deposit, loans, branch services) and U.S. regulatory environment.
• Strong analytical skills with expertise in metrics tracking and data-driven decision-making.
• Excellent communication and presentation skills, with ability to influence stakeholders.
• Proficiency in analytical tools (e.g., Tableau, Excel) and Agile methodologies

Responsibilities

• Drive the product roadmap by defining priorities, features, and enhancements aligned with business goals.
• Track key metrics (e.g., applications, balances, client retention) to inform data-driven decisions and improvements.
• Conduct primary research (interviews, surveys) to inform the product roadmap.
• Conduct secondary research to understand what good looks like at other banks and fintechs in the market; track unmet market needs that can be met by the bank.
• Meet regularly with vendors to understand current and new offerings available to the bank.
• Attend meetings with potential fintech partners whose solutions the bank is exploring.
• Lead issue resolution for client inquiries and operational challenges, collaborating with Relationship Managers and Operations teams.
• Remediate critical issues and implement process improvements to enhance client experience.
• Conduct risk assessments and ensure adherence to regulatory requirements (e.g., FDIC, OCC).
• Maintain compliance documentation and controls for audits.
• Create compelling presentations to communicate strategies, performance, and recommendations to senior leadership and cross-functional teams.
• Drive alignment across Sales, Technology, and Business Managers to deliver product objectives.
• Identify inefficiencies in product workflows and implement solutions to streamline operations.
• Define product requirements (e.g., BRDs) and coordinate delivery with engineering and operations teams.
• Monitor progress and escalate risks to ensure timely execution.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level