Deposit Processing Manager

Burke & Herbert Bank & Trust•Camp Hill, PA

3d•Onsite

About The Position

Leads a team responsible for providing expert operational support to frontline staff on deposit‑related matters, including Certificates of Deposit (CDs), IRAs, deposit account maintenance, and general account inquiries. This role ensures consistent, accurate, and compliant guidance to branches while supporting efficient issue resolution and a positive customer experience.

Requirements

Strong working knowledge of deposit products, including CDs and IRAs.
Solid understanding of deposit account maintenance processes, internal controls, and compliance requirements.
Ability to interpret and apply bank policies, procedures, and regulatory guidance to operational scenarios.
Demonstrated leadership and coaching skills with a focus on risk awareness and quality outcomes.
Strong analytical, communication, and problem‑solving abilities.
Ability to develop and implement detailed procedures.
Ability to communicate effectively with industry counterparts, vendors, internal and external auditors.
Proficient in the use of Microsoft Office.
Ability to learn and become proficient with a variety of server and/or PC based software systems.
3 - 5 years management experience in banking, preferably operations, or a related field.
Experience with core (Silverlake), workflow tools.

Nice To Haves

College degree preferred

Responsibilities

Manage, coach, and oversee a deposit support team that serves as a subject‑matter resource for frontline staff on CDs, IRAs, and deposit account maintenance.
Oversee Abandoned Property processing and escheatment in compliance with various state requirements.
Ensure guidance provided to frontline staff aligns with bank policies, procedures, and applicable regulatory requirements, including consumer protection and deposit‑related regulations.
Monitor and mitigate operational risk by promoting consistent processes, identifying control gaps, and ensuring proper escalation of higher‑risk or complex issues.
Review inquiries and escalations for accuracy, compliance, and adherence to established controls and documentation standards.
Monitor IOLTA accounts, submit and interest earned ,prepare and submit monthly reports.
Perform everyday maintenance to CIF and core deposit accounts and ensure dual control and proper authorization on file
Act as a liaison between Deposit Operations, Compliance, Risk Management, and frontline teams to support policy interpretation, issue resolution, and corrective action.
Identify trends, recurring issues, and root causes that may indicate regulatory, operational, or reputational risk, and recommend process improvements or training.
Support the development, maintenance, and communication of procedures, job aids, and training materials related to deposit products and account maintenance.
Assist with audit, exam, and risk management requests by providing documentation, explanations of processes, and evidence of controls as needed.
Promote a culture of accuracy, accountability, and compliance within the support team and across frontline interactions.
Ensure all confidential information in the work area is properly secured each day.
Maintain privacy of customer account information.
Acts as liaison with examiners and auditors.
Support new product implementation or product/system enhancements.
Maintain appropriate relationships with third-party system vendors.
Serve on all appropriate committees and projects as required.
Other duties as assigned.