Deposit Ops Research Specialist - Hybrid in Winter Haven

Southstate Bank•Winter Haven, FL

1d•Hybrid

About The Position

The Deposit Operations Research Resolution Specialist is responsible for conducting detailed research and resolving issues related to deposit account transactions and account discrepancies. This role involves daily customer research, processing third-party verifications, and assessing accounts to ensure compliance with federal and regulatory standards. It is a research-intensive position requiring strong analytical skills and attention to detail, with the ability to perform duties within designated timeframes and review complex exception items. The Specialist is expected to provide excellent customer service to internal and external customers while minimizing the Bank’s risk and potential losses. This position requires completing daily assigned tasks and supporting tasks with third-party vendors for responsibilities such as escheatment, deposit account verifications, and correspondence with law enforcement or legal agencies on legal orders. This function requires good communication skills and a clear understanding of the urgency of the position.

Requirements

A minimum of 2 years total in banking is required.
Proficient with general office machines, PC experience, and programs to include Microsoft Excel, Outlook, Teams, and other software that might be utilized in the department.
Ability to work independently and in a team environment.
Critical thinking and independent judgment.
Follow documented procedures accurately.
Maintain close attention to detail.
Possess strong analytical and account research skills.
Have word processing and computer database skills and be able to learn and navigate necessary computer systems and websites.
Understand mathematical principles.
Must be able to assist in training team on new processes
Be self-motivated and adaptable in a fast-paced environment.
Work well under pressure, maintaining composure and meeting deadlines.
Exhibit excellent communication, organizational, problem-solving, and time management skills.
Maintain confidentiality of sensitive information.
Be assertive and able to multitask.
Collaborate effectively with team members to ensure timely and accurate completion of tasks.

Nice To Haves

Experience with Fiserv banking applications is preferred (Premier Navigator, Director).

Responsibilities

Responsible for fulfilling customer research requests for statements, check images, documents, etc.
Support yearly processes for escheatment, expired W8s, processing W9 forms, and assessing tax reporting exceptions.
Assist internal customers with inquiries and guide them through the applicable procedures.
Complete outgoing wires for various processes.
Legal order daily processing, such as levies, garnishments, freezes, legal document review, subpoenas.
Work closely with other internal departments, branch staff, or the Call Center to complete all requests correctly.
Complete all work within the established service level assignment to ensure timely input of changes, corrections and review of items originally processed by the branches daily.
Deliver new hire, product, procedure, and system training to team members
Ability to meet or exceed productivity and yearly goals set by management
Make decisions in accordance with department procedures with little to no assistance while managing both customer service and risk.
Ensure compliance with all bank policies and procedures, including a department Attendance Policy.
Cross train in other departments in deposit operations to be able to provide back up support when needed
Participate in System and Application testing as needed.
Accepts other duties assigned by the manager.