Deposit Ops Check Fraud Analyst - Hybrid in Winter Haven

South State Bank•Winter Haven, FL

7d•Hybrid

About The Position

SouthState Bank is seeking a Deposit Operations Check Fraud Analyst to join their team. This role is crucial in protecting the bank and its customers by analyzing check exceptions and fraud alerts. The analyst will identify potentially fraudulent activity, make risk-based decisions, and mitigate financial exposure. The position ensures compliance with regulatory requirements and bank policies, maintaining security standards and confidentiality. This role contributes to the financial stability of an institution with assets exceeding $65 billion.

Requirements

High School Diploma or equivalent.
A minimum of 2 years total in banking is required, preferably in Deposit Operations, fraud prevention, or a related area.
Proficient with general office machines, PC experience, and programs to include Microsoft Word, Excel, Outlook, Teams, and other departmental software.
Ability to follow established procedures while applying sound judgment to exceptions.
Be assertive in all scenarios.
Demonstrated capability to conduct research and data analysis, with proficiency in identifying and assessing trends in customer behavior.
Strong attention to detail, analytical thinking, and investigative skills.
Capacity to maintain composure and accuracy under pressure in a fast-paced environment.
Proficiency in learning and navigating multiple computer systems and online tools.
Solid understanding of mathematical and financial principles.
Must be adaptable in a fast-paced, ever-evolving environment.
Must be self-motivated and complete job functions with little supervision.
Excellent communication, organizational, problem-solving, and time management skills.
Ability to manage confidential information with discretion.
Proven multitasking ability and consistent dependability.
Collaborative mindset with the ability to work effectively in a team environment.
In-depth knowledge of check processing, UCC, Check 21, and Regulation CC.

Nice To Haves

Experience with Fiserv banking applications is preferred (Premier Navigator, Director).

Responsibilities

Analyze check exceptions and fraud alerts to identify potentially fraudulent activity.
Make timely, risk-based decisions to mitigate the Bank’s financial exposure.
Ensure all transactions comply with regulatory requirements and Bank policies and procedures.
Adhere to security standards and confidentiality protocols for Bank records and customer information.
Provide support and guidance to internal customers within established Service Level Agreements (SLAs).
Accurately fulfill customer research requests via the Bank’s ticketing system.
Process requests by conducting in-depth research into records and transactions.
Perform critical maintenance functions on customer accounts.
Collaborate with other lines of business to prevent fraud and mitigate risk.
Prioritize duties, manage schedules effectively, and meet strict deadlines.
Manage competing priorities to meet or exceed departmental benchmarks.
Cross-train in other teams within Deposit Operations to provide back-up support.
Participate in virtual meetings and communicate professionally.
Perform daily analysis of check fraud alerts and reports to detect potentially fraudulent activity.
Identify, research, and escalate suspicious or fraudulent transactions.
Place holds on customer accounts as warranted, ensuring compliance with Regulation CC.
Investigate and process duplicate deposit exceptions.
Notify branch personnel of teller batch outages and provide guidance on resolving corrections.
Apply critical thinking and sound decision-making skills to analyze complex transactions and resolve discrepancies.
Recommend appropriate actions with minimal supervision.
Demonstrate flexibility to work weekends, holidays, or extended hours as business needs arise.
Perform other duties as assigned by management.