Deposit Operations Technician (Bilingual)
About The Position
Bring accuracy, a strong operations mindset and prioritization to a fast-moving, service-driven loan operations environment. As a Deposit Operations Technician, you’ll protect the integrity of customer accounts by verifying and maintaining bank account details, applying cheque and wire payments correctly, and completing a variety of loan adjustments and maintenance requests. Working efficiently within established controls, you’ll reconcile discrepancies quickly, manage exceptions by researching variances and documenting outcomes, and follow escalation protocols to keep work audit-ready. You’ll shift seamlessly between competing priorities and shared queues, responding to urgent items, keeping SAP/Worklist updates complete and timely, and communicating clearly with internal partners. In this collaborative team, your willingness to pitch in wherever needed, maintain organized tracking, and contribute ideas for continuous improvement will help ensure our customers stay current and our partners can rely on consistent service coverage through to end of day.
Requirements
- A degree in accounting, commerce, or business administration, or a two-year diploma or certificate with two years of related experience (or equivalent combination)
- Knowledge of payment processing, reconciliations, and adjustment processes
- General understanding of accounting practices
- Experience working with financial systems and software applications
- Strong attention to detail, organization, and ability to manage multiple priorities
- Strong bilingual (English and French) communication skills, both written and verbal, to present information
Nice To Haves
- Experience with SAP or similar financial systems
- Previous banking experience
Responsibilities
- Process and review cheque and electronic payments to customer loan accounts
- Validate customer information, reconcile payments, and mitigate processing risk
- Complete loan-related adjustments and maintenance requests
- Prepare and record accounting entries related to cash and cheque deposits
- Communicate payment and adjustment information to internal partners
- Respond to payment and adjustment-related inquiries from internal teams
Benefits
- Competitive total rewards packages
- Market-aligned and performance-based salary and incentive programs
- Flexible and comprehensive group benefit and savings plans
- Well-being support through benefits and wellness programs
- Learning and development opportunities
- Hybrid work options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
