Deposit Operations Specialist

BANK OF FRANKEWING LLC•Frankewing, TN

5d•Onsite

About The Position

Bank of Frankewing is seeking a ROCKSTAR Deposit Operations Specialist to play a key role in managing the day-to-day operational processes related to deposits at the bank. This role ensures efficient and accurate document processing, maintenance of customer information, and provides high-quality customer service to both internal and external customers. The position also involves supporting the operations team in achieving departmental goals and assisting with compliance-related tasks.

Requirements

High school diploma or equivalent required.
1-2 years of experience in banking or a related field preferred.
Alternatively, equivalent experience and education will be considered.
Familiarity with banking operations, document management systems, and regulatory compliance requirements is a plus.
Demonstrate a friendly, courteous, and professional attitude when interacting with customers and colleagues, contributing to a positive work environment.
Handle all customer and employee information with the utmost confidentiality and in compliance with regulatory requirements.
Maintain a strong focus on accuracy and quality in all aspects of the role, ensuring high standards of work are consistently met.
Consistently produce work that meets or exceeds performance expectations and adheres to deadlines.
Effectively use systems, tools, and resources to maximize potential and enhance job performance.
Demonstrate competency in using applications and technologies essential for the role, including online tools, browsers, and digital communication platforms.
Be receptive to feedback and redirection, applying it constructively to improve performance and workflows.
Proficient in Microsoft Word, Excel, Outlook, and other digital tools required for the role.
Comfortable with dual monitors, chat systems, screen sharing, and digital security precautions.
Skilled in using the internet, online forms, search engines, and digital tools to access, manage, and share information efficiently.
Willingness and ability to quickly learn new applications and technologies as they are introduced.

Nice To Haves

Experience in banking or a related field.
Familiarity with banking operations, document management systems, and regulatory compliance requirements.

Responsibilities

Efficiently identify, scan, and index deposit documents into the FCM system, ensuring accurate linking to the correct customer and account.
Manage and index documents received via the Deposit Operations email, forwarding specific documents (e.g., debit card disputes, cash management forms, operational documents) to the appropriate personnel.
Regularly review deposit and customer maintenance forms in BNControl to ensure correct account updates and complete necessary information.
Review the daily New Customer Report to ensure proper documentation for customer due diligence (e.g., identification, address, email, citizenship).
Review daily customer maintenance reports to confirm appropriate documentation is collected and correct changes are made in HORIZON.
Manage the review process for new safe deposit box accounts and related maintenance changes.
Maintain accurate audits for any discrepancies or missing documentation, ensuring records are up-to-date and compliant with internal policies.
Collaborate with other team members in the Deposit Operations department to ensure smooth operations and address operational challenges.
Assist in preparing monthly and quarterly audit reports for committee meetings, ensuring accuracy and up-to-date information.
Stay up to date with required BSA (Bank Secrecy Act) Compliance training to ensure adherence to industry regulations and bank policies.