Deposit Operations Specialist

First Federal Savings Bank•Twin Falls, ID

4d•Onsite

About The Position

This role is responsible for reviewing, verifying, and ensuring quality control of all new deposit accounts, new customer records, and maintenance completed. The specialist will ensure accuracy, receipt of necessary documentation, and regulatory compliance. They will track missing or incomplete account or customer record items, review legal documentation to assist branch staff, and ensure quality control of teller transactions and supporting documentation. The position also involves providing timely and thorough support to branch staff via phone, email, and Microsoft Teams, performing general clerical duties, completing other department tasks as assigned, making recommendations for efficiency improvements, and maintaining a working knowledge of internal policies and procedures. The specialist must also comply with all applicable banking acts, laws, and regulations.

Requirements

Demonstrate the Bank’s core values: driven, dedicated, and engaged.
A high school diploma or equivalent.
One year of banking experience.
Basic knowledge of Microsoft Word, Excel, Outlook, and Power Point.
Sitting for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner, or other basic business equipment.
Ability to lift items that weigh around 20 lbs. (e.g. boxes of copy paper/files, currency counters, etcetera).
Ability to perform repetitive finger, hand, and arm movements.

Nice To Haves

Two years of banking experience to include new accounts.
Intermediate knowledge of Microsoft Word, Excel, Outlook, and Power Point.

Responsibilities

Review, verify, and ensure quality control of all new deposit accounts, new customer records, and maintenance completed, to ensure accuracy, receipt of necessary documentation, and regulatory compliance.
Track missing and/or incomplete account or customer record items.
Review legal documentation to assist branch staff with understanding information presented.
Review and ensure quality control of teller transactions and supporting documentation.
Provide timely and thorough support to branch staff seeking assistance via phone, email, and Microsoft Teams to include system navigation for conducting transactions, creating customer records, maintenance, and account set up.
Perform general clerical duties and complete other department tasks, as assigned.
Make recommendations as needed to improve efficiencies & productivity.
Continually develop and maintain a working knowledge of internal policies and procedures.
Perform all job duties and maintains compliance with all banking acts, laws, and regulation as applicable to your position.
Work on special projects requested by Deposit Operations Manager.
Cross train with Deposit Operations staff to back up as needed.