Deposit Operations Specialist

CCFBank•Eau Claire, WI

4d•Onsite

About The Position

CCFBank is seeking a detail-oriented, customer-focused Deposit Operations Specialist to join our team. This role performs a full range of operational activities that support the accuracy, compliance, and efficiency of our deposit functions. You will play a key part in ensuring high-quality service for both internal partners and external clients, while upholding CCF’s Mission, Vision, and Values every day. Ideal candidates are those who thrive in accuracy-driven work, enjoy supporting both clients and colleagues, and want to build a strong foundation in deposit operations. Apply if you're looking for meaningful work in a collaborative, values-driven culture. This position is located in Eau Claire, WI.

Requirements

High School diploma or equivalent.
One (1) year of deposit operations experience in a financial institution.
One (1) year of work-related experience consisting of call center or customer service support duties in a financial institution or business environment.
In evaluating candidates for this position, CCFBank may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Responsibilities

Provide support to all areas of the department as directed or where service or assistance is needed; demonstrate superior customer service with appropriate follow-through with involved clients and colleagues.
Work directly with the Treasury Management sales team to monitor commercial accounts and services.
Daily processing of wires, ACH, teller support, deceased customers, IRA/HSA processing, overdraft accounts, NSF and Non-Post, review of mobile/remote deposit items, new account and maintenance audits, safe deposit box processing, and legal requests including garnishments and levies.
Manage Deposit Operations mailbox
Responsible for documenting issues with our core provider and opening ticket/inquiries as needed.
Resolve account processing errors and resolution requests; research and explore answers and alternative solutions; reconcile accounts; enter corrections; reverse customer fees or charges with the concurrence of Bank management; escalate unresolved problems.
Perform a wide variety of routine clerical duties.
Responsible for daily monitoring and balancing ATM settlement activity.
Assure compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations; adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.