Deposit Operations Specialist

Bank Of Frankewing • Frankewing, TN

1d

About The Position

Bank of Frankewing is a trusted local financial resource serving the community with integrity and dedication. As a family-oriented institution, we prioritize building long-lasting relationships and creating a supportive work environment. We are seeking a Deposit Operations Specialist to manage the day-to-day operational processes related to deposits. This role ensures efficient and accurate document processing, maintenance of customer information, and provides high-quality customer service. The specialist will also support the operations team in achieving departmental goals and assist with compliance-related tasks.

Requirements

• High school diploma or equivalent required.
• 1-2 years of experience in banking or a related field preferred.
• Familiarity with banking operations, document management systems, and regulatory compliance requirements is a plus.
• Demonstrate a friendly, courteous, and professional attitude when interacting with customers and colleagues.
• Handle all customer and employee information with the utmost confidentiality and in compliance with regulatory requirements.
• Maintain a strong focus on accuracy and quality in all aspects of the role.
• Consistently produce work that meets or exceeds performance expectations and adheres to deadlines.
• Effectively use systems, tools, and resources to maximize potential and enhance job performance.
• Demonstrate competency in using applications and technologies essential for the role, including online tools, browsers, and digital communication platforms.
• Be receptive to feedback and redirection, applying it constructively to improve performance and workflows.
• Proficient in Microsoft Word, Excel, Outlook, and other digital tools required for the role.
• Comfortable with dual monitors, chat systems, screen sharing, and digital security precautions.
• Skilled in using the internet, online forms, search engines, and digital tools to access, manage, and share information efficiently.
• Willingness and ability to quickly learn new applications and technologies as they are introduced.

Nice To Haves

• Alternatively, equivalent experience and education will be considered.

Responsibilities

• Efficiently identify, scan, and index deposit documents into the FCM system, ensuring accurate linking to the correct customer and account.
• Manage and index documents received via the Deposit Operations email, forwarding specific documents to the appropriate personnel.
• Regularly review deposit and customer maintenance forms in BNControl to ensure correct account updates and complete necessary information.
• Review the daily New Customer Report to ensure proper documentation for customer due diligence.
• Review daily customer maintenance reports to confirm appropriate documentation and correct changes in HORIZON.
• Manage the review process for new safe deposit box accounts and related maintenance changes.
• Maintain accurate audits for discrepancies or missing documentation.
• Collaborate with other team members in the Deposit Operations department to ensure smooth operations and address operational challenges.
• Assist in preparing monthly and quarterly audit reports for committee meetings.
• Stay up to date with required BSA (Bank Secrecy Act) Compliance training.

Benefits

• Opportunities for professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED