Deposit Operations Specialist II - ATM Support

First United Bank•Durant, OK

2d•Onsite

About The Position

This position is primarily responsible for monitoring the maintenance and performance of First United Bank ATMs and working with service providers to minimize service interruptions to ensure quality customer experience.

Requirements

High school diploma or GED required
Two years banking experience required
Two years customer service required
Superior customer service skills required
Demonstrates good judgment
Proficient working knowledge of Microsoft Office products
Demonstrates dependability through good attendance and adherence to timelines and schedules
Ability to manage time effectively and work independently, without close supervision
Must be willing to be on-call after-hours, weekends and holidays to resolve ATM issues

Nice To Haves

Knowledge of financial institution policies and procedures preferred
Knowledge of ATM processing preferred

Responsibilities

Monitors the maintenance and performance of the ATM fleet
Coordinates with ATM vendors for any needed service and support
Places weekly cash orders for the ATMs
Completes ATM settlement and balancing reports entries
Monitors and completes ATM recon reports provided by Accounting
Researches and resolves ATM dispense and deposit outages
Completes various reports as assigned
ATM supply orders such as receipt paper
Ensures the proper display of ATM signage and ADA compliance via ATM audits submitted by the Community Banks.
Completes all required compliance exams on a yearly basis.
Adherence to all First United Policies and Procedures.
Dresses Professionally.