Deposit Operations Representative

Magyar Bank•New Brunswick, NJ

21h

About The Position

Magyar Bank, a leader in the community banking sector, is searching for qualified candidates to join our Operations team in the Central New Jersey area as Deposit Operations Representative This position will be responsible for performing administrative duties including heavy customer phone contact, report creation & follow-up, and filing. Full Time hours 40 Hours per week, including Saturdays. Essential Functions: Provide support for Online Banking, including password resets, access maintenance, and troubleshooting. Assist customers and internal staff with Remote Deposit Capture (RDC), mobile deposit, and debit/ATM card inquiries. Process research requests, including copies of checks and statements for customers, branches, and subpoenas. Process adjustments for encoding errors and resolve account discrepancies. Review and reconcile ACH reports, including ACH Mismatch Reports and ACH Balance Sheet proof. Download, track, and monitor ACH files from the business banking platform. Review IRA files and maintain required documentation. Monitor failed enrollment, new user, inactive user, and account maintenance reports. Review Checking and Savings new and changed account reports, including active, inactive, and promotional products. Review hold reports. Review RDC administrative and user activity reports. Review Business Banking transfers within Access Manager. Review Online Bill Pay exception reports, including high-dollar transactions. Set up customers on Retail Online Banking platform, and assist with Business Banking customers. Monitor Zelle activity reports. Reset internal user access to core and ancillary banking systems as required. Provides back up for all other Deposit Operations Functions by answering telephone inquiries and customer issues, including but not limited to: Internet Banking – reset online banking customers ATM – status card lost, and download ATM reports Remote Deposit Mobile Banking Perform duties according to established Bank policy and procedures. Performs other duties as assigned

Requirements

High School diploma or equivalent required, some college desired
2-4 years related Deposit operations experience required
Must be available to work Saturdays 9AM to 1PM.
Strong organizational and time management abilities
Ability to reconcile reports and identify discrepancies
Team-oriented with the ability to work independently
Computer literate, including knowledge of Microsoft Office, Excel, Word and internet search.
Must be detail oriented with excellent follow up skills
Must maintain a high degree of confidentiality
Excellent oral and written communication skills
Ability to effectively interact with all levels of management.
Ability to work independently.

Nice To Haves

Working knowledge of retail banking and Reg D desired
Understanding of banking regulations related to deposits and electronic payments
Knowledge of IRA documents and procedures desired
Experience with Wire Transfer function desired

Responsibilities

Provide support for Online Banking, including password resets, access maintenance, and troubleshooting.
Assist customers and internal staff with Remote Deposit Capture (RDC), mobile deposit, and debit/ATM card inquiries.
Process research requests, including copies of checks and statements for customers, branches, and subpoenas.
Process adjustments for encoding errors and resolve account discrepancies.
Review and reconcile ACH reports, including ACH Mismatch Reports and ACH Balance Sheet proof.
Download, track, and monitor ACH files from the business banking platform.
Review IRA files and maintain required documentation.
Monitor failed enrollment, new user, inactive user, and account maintenance reports.
Review Checking and Savings new and changed account reports, including active, inactive, and promotional products.
Review hold reports.
Review RDC administrative and user activity reports.
Review Business Banking transfers within Access Manager.
Review Online Bill Pay exception reports, including high-dollar transactions.
Set up customers on Retail Online Banking platform, and assist with Business Banking customers.
Monitor Zelle activity reports.
Reset internal user access to core and ancillary banking systems as required.
Provides back up for all other Deposit Operations Functions by answering telephone inquiries and customer issues, including but not limited to: Internet Banking – reset online banking customers ATM – status card lost, and download ATM reports Remote Deposit Mobile Banking
Perform duties according to established Bank policy and procedures.
Performs other duties as assigned