Deposit Operations Supervisor

Metro City Bank•Doraville, GA

About The Position

Supervise Deposit Operations staff. Ensure timely transaction processing and adherence to policies and procedures. Coordinates the section’s activities with other areas of the bank.

Requirements

Communication: Greets customers and coworkers in a friendly manner Uses common courtesy when speaking with customers and coworkers Communicates clearly and effectively in writing and speaking Reacts to feedback appropriately Able to communicate negative information positively and professionally
Compliance: Familiar with the overall BSA/AML regulations and requirements Exhibits adequate knowledge of the following: CIP, Account Risk Assessment, Customer Due Diligence, CTR, OFAC, Cash purchase of monetary instruments, Originating Bank, Beneficiary Bank, TIN, NRA, HIDTA, HIFCA and SAR Exhibits adequate knowledge of the following concepts: placement, layering, and integration Familiar with the reporting requirements pertaining to currency transactions, cash purchase monetary instruments, wire transfers and opening of an account Exhibits adequate knowledge of regulations governing consumer laws pertaining to deposits or loans products Knows where and to whom any "suspicious" activity should be reported
Knowledge of the Job: Understands policies, procedures, and regulations related to their job description. Has the product and operational knowledge needed to do the job. Has the technical skills required to do the job and uses technology appropriately. Remains current on all Bank communication.
Personal Integrity: Demonstrates commitment to providing quality service to customers Makes commitments that are within the scope of the position Accepts responsibility for own work Maintains strong commitment to the bank's conduct/accuracy guidelines Taking responsibility for a thorough and detailed method of working.
Respect: Values diversity, differences in experience, backgrounds, and opinions of others Treats all people with dignity and honesty Shows respect and sensitivity for cultural differences Respects the confidential nature of information Maintains composure when dealing with the unexpected
Teamwork Promotes teamwork with flexibility and cooperation Works in the best interests of their team to achieve overall Bank goals Knows when to ask for help, solicit input from appropriate resources Works effectively and productively with all areas of the Bank
Personal Development Continues to develop knowledge of Metro City Bank products, services, and procedures Demonstrates commitment to continuous learning and improvement Remains current on all Compliance courses as assigned
Leadership Efficiently and effectively organizes and directs work of subordinates Departmental deadlines are consistently met within budget Employees in department work in harmony Ensures staff are in an environment of continuous learning and development Strives to meet the goals of the Bank’s Affirmative Action Plan
Judgement Able to exercise discretion in how situations are handled Effective in making good decisions
Associates degree or equivalent work experience
Software skills including Microsoft Office, Adobe, Internet, and Email
Effective interpersonal relationships with management and team members
A thorough understanding and application of all policies, procedures and regulations pertaining to the work of Deposit Operations
Ability to effectively manage time as related to daily tasks
Ability to solve practical problems and interpret a variety of instructions furnished in written, oral or schedule form
Ability to prioritize multiple demands in a high pressure environment

Responsibilities

Manage and train operation employees and prepare annual performance reviews
Manage staff schedules and time off to ensure coverage of daily wire functions
Support customer service staff with deposit and loan operations inquiries; escalate to Senior Operations Officer when necessary
Check exception report and provide written explanation to management
Perform operational and administrative tasks such as ACH transactions (CD Interest, Loan Payment, Cash Management, Returns, etc.), research, exception, reclamation by other institution or government, and adjustment processing on deposit accounts
Prepare Non-posted, Suspense, NSF, Chargebacks, Reg-E claims, Proof Over/Short, etc.
Provide deposit-related reports for Board Meeting (Accounts Activities, Overdrafts, Branch Deposit Trend, Remote Deposit Capture, Cash Management, etc.
Process garnishments, levies, summons, subpoenas, and other legal demands
Process all fraudulent transaction related to Debit Card, Check, or ACH
Review appropriate reports to identify customers who may be kiting suspects, repeat overdrafts, or customers that continually draw against uncollected funds – notify Senior Operations Officer to determine actions necessary to protect the Bank against possible loss