Deposit Operations Representative I

Isabella Bank•Mount Pleasant, MI

8d•Hybrid

About The Position

Provides support to external and internal customers on questions and inquiries related to deposit accounts, deposit transactions, products, and customer information. This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

Requirements

High school diploma required
Strong written and verbal communication skills with a demonstrated ability to communicate effectively with internal and external customers through many delivery channels.
Strong organizational, time management and problem-solving skills.
Proficiency in Microsoft Office software and other analysis tools.
Ability to apply analytical thinking through understanding deposit products, transaction processing, and bank procedures.
Handle fast paced environment while still delivering great customer service.
Strong attention to detail.
Positive and enthusiastic attitude.

Nice To Haves

Minimum of 1 year of banking experience preferred
Basic knowledge of banking products and services; CD’s & IRA knowledge preferred
Basic knowledge of Silverlake/Xperience, Image Centre, Workflow, Synergy, Merge Docs preferred

Responsibilities

Maintain a high level of knowledge and technical understanding regarding our deposit products including all features and benefits, fees, and disclosures.
Process requests and provide support to internal and external customers regarding new/existing deposit products in a professional and timely manner.
Implement and have a strong understanding of Silverlake parameters including rate changes to deposit products, fees, and account requirements.
Process and reconcile transaction processing and adjustments including mobile deposit, unposted, returns, etc.
Give backup support and processing for the Fraud Specialists as needed.
Provide exceptional internal and external customer service in a professional manner including but not limited to requests via phone calls, workflows, forms, and emails.
Understand and comply with bank policy and procedures, laws, regulations and job duties.
Provide research and synergy expertise to support customer needs or claims.
Maintain and process the Online Account Opening platform and applications.
Additional duties as assigned.