Deposit Operations Representative I

FIRST FEDERAL BANK OF WISCONSIN•Milwaukee, WI

11d•Hybrid

About The Position

We are looking for a full-time A+ Team Player ready to ROCK their job! Have you found your niche yet? If what you are looking for falls into what we offer below, we want to talk with you. If you haven’t found your niche, and are interested in growing and advancing your career, maybe you’ll find it working with First Federal Bank of Wisconsin! Are you ready to start a career with room for growth? Are you looking to do something with purpose and help others in the community while doing so? Are you motivated to bring solutions and come up with creative ideas to improve something or start something new? If you answered “yes” to the above, we would love to talk to you! At First Federal Bank of Wisconsin We are on a mission to provide exceptional customer service. The Vision we live by is, “Every customer says, “My bank has my back!”” We take our culture seriously—it is everyone’s job, and we hold each other accountable for keeping our workplace great. We frequently celebrate our successes. We are committed to making our community better. We are the only bank in our state to win the Banky Award™—the mark of excellence in banking due to our measured excellence in customer service scores, culture scores, management of our bank, and the impact we make on our community First Federal Bank of Wisconsin is growing tremendously, so we are looking for individuals who want to bring efficient solutions to the table to make this an even better workplace! Right now, we have an exciting opportunity to join our banking family. As a Rockstar Employee, you will help ensure that the exceptional customer service exceeds our customers’ expectations by excelling in these critical tasks: Providing a “Can Do” attitude in everything you encounter. Always doing the right thing, even when no one is watching. Being the BEST version of yourself. Building strong relationships with each person you interact with. Meeting Conditions of Satisfaction in each project you are faced with. Maintaining and protecting highly-confidential information. Most importantly, being proactive in seeing what might be missing and making it happen to ensure our banking family is successful in everything we do! A Rockstar Employee will possess the following background experience, skills, and attributes: The ability to welcome constructive criticism. Welcomes change and seeks growth opportunities. Accountable and responsible—no excuses or whining! Possess a “can do” attitude with all tasks they encounter. Regularly takes on responsibility for areas beyond their basic job duties. Initiative to own responsibility for outcomes and get things done. Detail-oriented and focused on completing work of the highest quality. Open communication and staff camaraderie. Reliable in terms of attendance and punctuality. Committed to being on time and prepared to accomplish deadlines and goals. A commitment to grow We believe work and life should be meaningful and beneficial to our employees and the bank. If you believe in this, too, we want to hear from you! As Our New Rockstar Employee, you will enjoy the following: Compensation determined by education, experience, and related work history Outgoing and supportive teammates to ensure your success! Health insurance An “over the top” retirement plan Paid vacation Quarterly celebrations to recognize employees and their results Ability to cross-train and grow within the Bank Who shouldn’t apply? If you: Are not a team player. Are not willing to be authentic and open. Do not excel at independent, research-based activities. Become frustrated when faced with unexpected changes in plans. Become irritated when interrupted or asked to deviate from a task. Have difficulty planning a course of action without specific instruction. Lack communication and organizational skills. Have the inability to be quick on your toes while turning in the highest quality of work. Are someone who wants an everyday JOB. This is MORE than your basic JOB! Perform various duties in the Deposit Operations Department. Interact and provide exceptional service to both internal and external customers; through active listening, problem solving, and teaching via the telephone, email, or in person interaction; maintaining a professional, courteous, and confidential demeanor always. Assist both external and internal customers (customers and employees of FFB) with a wide array of potential issues, questions, and concerns in a diplomatic and professional manner. Adhere to all federal and state laws and regulations. Adhere to all FFB Procedures and Policies established.

Requirements

Associates degree preferred.
2 years of financial industry and 2 years equivalent work experience.
Progressive training and experience with Bank services, general clerical experience.
Experience working with reports and large datasets.
Accuracy and attention to detail.
Technological proficiency.
Sound knowledge of Bank Financial services, Bank philosophy.
Leadership skills.
Ability to prioritize well, an aptitude for detail work, good communication and listening skills.
Tact and diplomacy in dealing with vendors and employees.
Strong organizational skills.
Ability to work well under pressure.
Proficient computer skills.
Strong communication skills.
Problem solving skills.
Flexibility and ability to multi-task.
Flexible schedule.

Responsibilities

Assist as needed with the development of new products, forms and changes to the new account opening process.
Assist in projects as needed for the bank.
Evaluate processes to identify opportunities to maximize efficiencies, streamline and simplify processes, reduce errors, control risk and improve customer service delivery.
Provide feedback to management on critical issues, interest, and concerns of customers to support ongoing efforts to improve service and products. Identify and address systemic issues and take appropriate actions to remediate exceptions.
Maintain a good working knowledge of applicable regulations. Remain current on deposit support concepts, practices, procedures and compliance to ensure technical and functional expertise for system utilization and problem resolution.
Provide support to internal partner inquiries and issues related to deposit accounts, debit/ATM cards, account titling questions and electronic banking products.
Provide feedback to management for critical issues, interest, and concerns of customer to support ongoing efforts to improve service and products.
Serve as backup to the Deposit Operations team for daily tasks as needed.
Serve as back up to consumer banking team, ie as teller for a day when staffing needs permit backup use. Specifically located at one of three offices- East, Silver Spring, Brookfield as daily consumer support in conjunction with Deposit Support duties.
Perform additional duties as needed.
Demonstrate a working knowledge, comply with and enforce First Federal Bank of Wisconsin employee handbook, policies and procedures, as well as all state and federal banking regulations
Participate in ongoing training.
Perform other duties as assigned.