Deposit Operations Representative I

Norway Savings Bank Opportunties • Norway, ME

2d • Onsite

About The Position

For The Life You Choose, A Career to Match…. Here at Norway Savings Bank, we strive to create a positive, team-based culture that leverages each person’s unique gifts and strengths and offers the support to achieve great things. A place where your unique being shines through. If this sounds exciting to you, we would love to have you on our team! Are you detail-oriented, organized and ready to make an impact behind the scenes? Join our team as a Deposit Operations Representative I, located in Norway, ME, and play a vital role in ensuring the accuracy and efficiency of our daily banking operations. Reporting to our Deposit Operations Manager VP, you’ll be responsible for working with our team to complete research, account level edits, and monitor the general ledger. Additionally, you’ll work to maintain our deposit product relationships, and will serve as the primary contact person for handling deposit related customer calls, answering questions and researching problems.

Requirements

• High School Diploma or equivalent.
• Knowledge of computers, excel, word and merge documents.
• The ability to learn quickly and multi-task.
• The ability to handle customer calls in a pleasant, courteous, and timely manner.

Nice To Haves

• Experience with banking preferred but not required.

Responsibilities

• Account Edit Edits changes to all deposit applications including certificates (COD), savings (SAV), DDA, CARDS and SDB accounts.
• Edits all Customer Information File (CIF) changes including name and address changes
• Edits new/changes/deletions of stop payments on DDA or SAV; send corrected forms if applicable.
• Edits new/changes/deletions of holds on DDA or SAV; sends corrected forms if applicable.
• Edits the posting of incoming wire transactions
• Answer account inquiries from both internal and external customers.
• Process research requests.
• Process subpoena/legal summons.
• Reconcile assigned general ledger or bank DDA accounts.
• Complete and process account verification requests from 3rd parties

Benefits

• 120 hours of paid time off per year, increasing with longevity
• 48 hours of paid sick time per year
• 11 paid holidays
• Top tier full insurance benefits
• 401K with exceptional employer matching and contributions
• Tuition reimbursement
• Employer HSA contributions
• Comprehensive Wellness Program with access to complimentary Heath Coaches, on-site gyms, and monetary incentives for reaching your wellness goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED