Deposit Operations Manager (42530)
SECURITY FINANCIAL BANK•Eau Claire, WI
•Onsite
About The Position
Security Financial Bank (SFB) is seeking a Deposit Operations Manager to provide strategic leadership and oversight of the Bank’s Deposit Operations department. This role ensures efficient daily operations while driving continuous improvement through process optimization, technology enhancements, and operational excellence. The Deposit Operations Manager partners closely with executive leadership, Information Technology, Compliance, Audit, branch staff, and third-party vendors to support the Bank’s strategic initiatives, maintain regulatory compliance, and deliver exceptional service to both internal and external customers. This position plays a critical role in managing banking applications, electronic banking services, operational risk, and vendor relationships while fostering a collaborative, high-performing team. This position is an in-office role with preference of working out of our Eau Claire, WI corporate office location.
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- Accredited ACH Professional (AAP) certification or willingness to obtain within one year of hire
- Minimum of 3—5 years of management experience in bank operations or deposit operations
- Experience managing core banking applications and electronic banking platforms
- Strong understanding of banking regulations, operational risk, audit processes, and compliance requirements
- Experience leading process improvement initiatives and operational change
- Vendor management and project coordination experience preferred
- Proven ability to lead, motivate, and develop high-performing teams
- Strategic thinker with a focus on operational excellence and continuous improvement
- Excellent verbal and written communication skills
- Ability to build collaborative relationships with employees, leadership, vendors, and customers
- Strong analytical and decision-making skills
- Ability to evaluate complex operational issues and develop practical solutions
- Highly organized with the ability to manage multiple priorities and deadlines
- Strong attention to detail while maintaining a focus on the broader strategic objectives
- Maintains confidentiality and demonstrates sound judgment
- Projects a positive, professional image while delivering exceptional customer service
Nice To Haves
- Additional banking education or banking school coursework preferred
Responsibilities
- Lead and oversee the daily operations of the Deposit Operations department, including deposit processing, electronic banking, customer support, and data processing functions
- Develop and execute a strategic roadmap for deposit operations that aligns with the Bank’s goals and long-term vision
- Identify, evaluate, and implement process improvements that increase operational efficiency and enhance the customer experience
- Ensure department performance meets service, quality, productivity, and compliance standards
- Provide operational support during employee absences as needed
- Manage and support the Bank’s core processing system and related banking applications
- Oversee electronic banking platforms, including online banking, mobile banking, remote deposit capture, and other retail delivery systems
- Partner with Chief Technology Officer on application enhancements, software implementations, and technology projects
- Troubleshoot application issues, provide user support, and coordinate employee training
- Serve as Security Administrator for the Bank’s core processing system and related applications
- Act as the End User Authorization Contact (EUAC) for the Federal Reserve
- Build and maintain strong relationships with core system providers and third-party vendors
- Assist executive leadership with vendor management, contract oversight, service reviews, and annual vendor risk assessments
- Monitor vendor performance to ensure quality service and operational effectiveness
- Ensure deposit operations comply with all applicable federal and state regulations, internal policies, and industry best practices
- Partner with Compliance and Internal Audit during examinations and operational audits
- Lead business continuity, disaster recovery, and operational risk management efforts for Deposit Operations
- Manage year-end core system setup, annual tax reporting, and regulatory operational requirements
- Handle complex operational matters, including levies, garnishments, subpoenas, Audit protective Services requests, and other legal inquiries
- Coach, mentor, and develop Deposit Operations team members while fostering a positive, collaborative work environment
- Identify staffing needs and create development opportunities for employees
- Collaborate with executive leadership, branch management, Information Technology, Compliance, and other departments to support enterprise initiatives
- Participate on cross-functional committees supporting enterprise risk management, compliance, and technology initiatives
Benefits
- A consistent, daytime schedule
- A supportive, inclusive culture that recognizes your contributions
- Paid training and professional development opportunities
- Tuition support for finance/banking courses and certifications
- Comprehensive benefit package
- Paid volunteer time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
