Deposit Operations Fraud Specialist

The Citizens Bank•Batesville, AR

4d•Onsite

About The Position

Join The Citizens Bank as a Full-Time Deposit Operations Fraud Specialist and be at the forefront of safeguarding our customers' assets. This onsite role could be located in Little Rock or at our beautiful Headquarters Branch in Batesville, AR and offers a dynamic environment where you can leverage your analytical skills to combat fraud in real-time, ensuring the integrity of our banking services. Collaborate with a dedicated team that shares your commitment to excellence and customer-centricity, while enhancing security measures. You will experience firsthand the impact of your work on our customers, fostering trust and reliability in financial transactions. This position is an excellent opportunity to make a meaningful contribution while growing your expertise in the banking industry.

Requirements

Previous banking experience is preferred, especially in fraud or disputes
Great customer service and conflict resolution skills
Ability to research, analyze, and resolve problems
Proactive with strong time management skills
Computer savvy

Responsibilities

Conducting thorough fraud dispute investigations involving ACH transactions, checks, and cards.
Processing provisional credits.
Managing check and ACH returns.
Addressing customer inquiries with precision.
Assisting in receiving and handling legal process documents served to the bank, such as levies, subpoenas, deceased customer claims, and garnishments.
Daily report reviews.
Working on charge-off and recovery processes for deposit accounts and savings products.
Reviewing remote deposits and ATM transactions to ensure compliance and security for our customers.