Deposit Operations Associate

Quorum Federal Credit Union • Purchase, NY

2d • Onsite

About The Position

The Deposit Operations Associate supports day-to-day deposit and payment operations including Real Time Payments (RTP), ACH and wire transfers, exception processing, dispute management, reconciliations, and account maintenance activities. The role also supports procedure management, system testing, operational reporting, vendor coordination, and continuous process improvement initiatives. This position serves as a subject matter expert in deposit operations and electronic payment processing while helping ensure operational accuracy, regulatory compliance, strong internal controls, and an exceptional member experience. The ideal candidate must be competent and able to learn quickly, be highly detail-oriented, and be comfortable working with many different systems. The successful candidate will have worked in a financial institution setting, primarily in back-office transaction processing. This person will possess strong analytical and problem-solving skills and demonstrate the ability to identify opportunities that improve efficiency, controls, service quality, and the member experience. Exposure to process automation, RPA technologies, and AI-enabled workflow tools is preferred and may provide future development opportunities within the Operations team.

Requirements

• Bachelor’s Degree preferred or minimum of two years of experience in deposit operations, ACH processing, wire transfers, payment operations, disputes, or related back-office banking or credit union functions.
• Notary Public commission preferred.
• Working knowledge of operational rules, regulations, and procedures governing deposit operations, ACH processing, wires, disputes, account maintenance, and transaction processing activities within a financial institution.
• Excellent problem-solving, organizational, analytical, verbal and written communication skills.
• Must be able to multi-task.
• Strong decision making and time management skills with the ability to manage multiple projects/duties.
• Trustworthy with the ability to maintain highest level of integrity and trust.
• Proficiency in Microsoft Office products, specifically Outlook, Word and Excel.

Nice To Haves

• Exposure to process automation, workflow optimization, AI-enabled operational tools, or robotic process automation (RPA) technologies is preferred but not required.
• If required for business needs, Quorum will support the notary commissioning process, training, and associated fees.

Responsibilities

• Performs ACH, wire transfer, RTP, deposit, and related payment processing activities including transaction posting, account maintenance, exception resolution, payment investigations, transaction research, and dispute processing.
• Accountable for assigned processes and accurately completing these functions, within expected time frames, and within acceptable service level standards set by Management.
• Monitors activity, tracks transactions, and validates data using reports and logs. Escalates issues appropriately.
• Identifies and recommends process improvements that enhance operational efficiency, strengthen controls, improve service quality, and reduce operational risk.
• Participates in systems testing, implementation activities, reporting enhancements, and operational readiness reviews.
• Provides support and assists other business units with internal and external member requests.
• Maintains broad operational knowledge and serves as a departmental backup as needed.
• Provides occasional support for fulfillment operations, document imaging, mail processing, and notary services as business needs require.
• Maintains and updates assigned procedures, operating documentation, and policy sections.
• Recommends enhancements that support operational efficiency, accuracy, risk management, and regulatory compliance.
• Collaborate with members, vendors, business partners, and internal departments to resolve operational issues, support payment processing activities, and improve service delivery.
• Participates in projects involving system updates, implementations, testing, and operational enhancements.
• Promotes and maintains a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management and vendors.
• Keeps abreast of industry developments including, but not limited to, changes in regulations, technology, etc.
• Ensures adherence to company policies and procedures and Banking/Credit Union Regulations.
• Performs additional duties as required.

Benefits

• Excellent health insurance packages with a Health Reimbursement Account option
• Life, AD&D, Short-Term Disability and Travel Insurance
• 401k plan with company match dollar for dollar up to 6 percent
• Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays
• Monthly stipend for wellness activities and mental health
• Tuition reimbursement
• Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more
• Bonus/commission plan for qualifying roles
• Employee perks (including mortgage discounts!)
• PTO purchase and sell-back programs
• Rewards and peer recognition programs
• Trust-based, out-come oriented remote work environment for most roles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level