Deposit Operations Administrator
About The Position
Monson Savings Bank is seeking a Deposit Operations Administrator to support key deposit operations and retail administration functions. This role assists with overdraft administration, returned item processing, EFT dispute management, fraud monitoring, and other critical deposit operations activities. Working within the Loan & Operations Center located at 75 Post Office Park, Wilbraham, MA, the Full-time Deposit Operations Administrator generally works 40 hours per week, within standard business hours Mon-Fri. Potential for future hybrid remote work option. Regular in-office presence is required. Some of the position responsibilities include: Serve as a resource to Retail branch staff, working collaboratively to resolve operational issues Administer and monitor the Bank’s overdraft program, including file imports, customer notifications, reporting, and account maintenance Manage returned item processing, including exception items, stop payments, and Federal Reserve returns Process debit card EFT disputes and chargebacks, including provisional and final credits and required customer notifications Investigate and resolve potential fraud alerts related to checks, ACH, HELOCs, and other activity Complete customer research requests for audits, subpoenas, account verifications, and regulatory agencies
Requirements
- High School Diploma or equivalent required.
- Minimum 2 years’ experience in retail banking, deposit operations, or similar role preferred.
- strong customer service , analytical and investigative skills
- sound knowledge of bank operations and regulations
- demonstrated ability to manage multiple demands and priorities
- ability to work independently and strong attention to detail and organizational skills
- excellent written and verbal communication skills
- demonstrated ability to use and adapt to various internal software or applications
- strong knowledge of Microsoft Office suite of products
- ability to type accurately and proficiently
- good interpersonal skills with team and customer service approach to work responsibilities
Nice To Haves
- Preferred applicant has strong customer service , analytical and investigative skills
- sound knowledge of bank operations and regulations
- demonstrated ability to manage multiple demands and priorities
- ability to work independently and strong attention to detail and organizational skills
- excellent written and verbal communication skills
- demonstrated ability to use and adapt to various internal software or applications
- strong knowledge of Microsoft Office suite of products
- ability to type accurately and proficiently
- good interpersonal skills with team and customer service approach to work responsibilities
Responsibilities
- Serve as a resource to Retail branch staff, working collaboratively to resolve operational issues
- Administer and monitor the Bank’s overdraft program, including file imports, customer notifications, reporting, and account maintenance
- Manage returned item processing, including exception items, stop payments, and Federal Reserve returns
- Process debit card EFT disputes and chargebacks, including provisional and final credits and required customer notifications
- Investigate and resolve potential fraud alerts related to checks, ACH, HELOCs, and other activity
- Complete customer research requests for audits, subpoenas, account verifications, and regulatory agencies
Benefits
- paid time off
- 401(k) with company match
- suite of insurance benefits including medical, dental and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
