Deposit and Payment Processing Specialist - Check Research/Adjustments

Boeing Employees' Credit Union•Tukwila, WA

1d•Hybrid

About The Position

This role is for a Deposit and Payment Processing Specialist focused on check research and adjustments. The financial institution emphasizes a "people helping people" philosophy, guiding their commitment to members, communities, and employees. They are undergoing business and technology transformation and value diverse perspectives. The role ensures the smooth, accurate, and compliant movement of funds across multiple payment channels, including wires, ACH, and check processing. The specialist will balance accounts, resolve discrepancies, and maintain trust, accuracy, and efficiency in daily operations. Flexibility in scheduling, including rotating closing shifts until 8:00 PM, is required. The role will be hybrid at times while being primarily onsite.

Requirements

High school diploma or equivalent.
Minimum two years of experience in a financial institution with operational experience such as data entry, item processing, reconciliation, fraud identification or related experience.
Proficient verbal and written communication skills to effectively communicate in the English language.
Full-time hours required, with additional hours as necessary.

Nice To Haves

Minimum one year of experience processing check adjustments.
Continuing education, including courses and seminars pertaining to ACH and check clearing processes and regulations.
Organizational skills.
PC and 10 key skills with the ability to learn new software.
Analytical, research and problem solving skills.
Ability to perform multiple responsibilities with a high degree of accuracy.

Responsibilities

Process ACH transactions, wire transfers, checks, and deposits accurately and within Federal Reserve and NACHA timelines.
Balance and reconcile accounts, ensuring all transactions are correctly posted to general ledger (GL) and member accounts.
Retrieve, monitor, and post incoming and outgoing wires daily, ensuring proper crediting and debiting of accounts.
Investigate and resolve internal and external transaction issues, identifying and correcting discrepancies.
Operate image scanners and process check and remittance documents across various workflows.
Maintain communication with financial institutions regarding cash letters, return letters, and transaction statuses.
Respond to member inquiries professionally, researching and resolving exception transactions or out-of-balance conditions.
Ensure all processes meet regulatory, compliance, and information protection requirements.
Maintain organized and secure records.
Leverage understanding of Federal Reserve, NACHA, and electronic funds transfer regulations.
Stay informed on policies, procedures, and industry regulations.
Contribute to operational efficiency.
Prepare supporting documentation and obtain leadership approval for adjustment and charge-off items.
Support team success by taking on other duties as needed.