Deployment Tech

SAIC • Oklahoma City, OK

1d • Remote

About The Position

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support. Candidates will be a key part of a team of IT professionals who provide hardware and software support for the FAA. Candidate will perform tasks such as preparing end user devices for deployment, installing and configuring equipment, troubleshooting issues, and managing ticket queues.

Requirements

• Preparing end user devices for deployment
• Installing and configuring equipment
• Troubleshooting issues
• Managing ticket queues
• Windows based PCs
• Peripheral equipment
• COTS applications
• Remedy ITSM Tool

Responsibilities

• Remotely handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of Windows based PCs, peripheral equipment, and COTS applications
• Resolve incidents and task through the Remedy ITSM Tool
• Documents, tracks, and monitors technical problems to ensure a timely resolution
• Identifies and researches solutions to technical problems
• Create knowledge base articles to document troubleshooting steps

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed