Deployment Support Specialist - Houston, TX

Zedcor Security Solutions•Houston, TX

1d•$22 - $23•Onsite

About The Position

Zedcor Inc. is disrupting the traditional physical security industry through its proprietary MobileyeZ™ security towers by providing turnkey and customized mobile surveillance and live monitoring solutions to blue-chip customers across North America. The Company continues to expand its established platform of over 1,200 MobileyeZ™ towers in Canada and the United States, with emphasis on industry leading service levels, data-supported efficiency outcomes, and continued innovation. Zedcor services the Canadian market through equipment and service centers currently located in British Columbia, Alberta, Manitoba, and Ontario. The Company continues to advance its U.S. expansion which now has the capacity to service markets throughout the Midwest with locations throughout Texas Colorado, Arizona, Nevada and Florida.

Requirements

Strong general computer literacy — comfortable navigating Windows and switching between several applications quickly.
Fast, accurate typing and data entry skills.
Clear, friendly phone communication — you'll be talking field technicians through setup steps throughout the day.
High attention to detail, especially when entering the same information across multiple systems.
Ability to keep pace and stay accurate through a high-volume, repetitive daily workflow.
Comfortable spending a full shift on the phone and computer at the same time.
Ability to follow a consistent, structured process.
No prior technical, networking, or IT experience required — full training provided.

Nice To Haves

Prior experience in data entry, dispatch, scheduling, call center, or customer service.
Familiarity with Microsoft Office (Excel, Outlook).
Interest in cameras, security, or technology (helpful, but not necessary).

Responsibilities

Pull deployment schedules and site details from the team calendar and enter them accurately into multiple software platforms.
Answer live calls from field technicians during tower deployments and guide them through the setup process step by step.
Remotely set and adjust camera views to ensure proper site coverage.
Define detection and alerting zones (“Red Zones”) for each deployed tower.
Test alarms and detection zones to confirm everything is working correctly before sign-off.
Accurately record and cross-reference deployment data across multiple software systems.
Repeat this full deployment cycle approximately 12–20 times per day, maintaining accuracy and pace throughout.
Flag any equipment issues beyond basic setup to senior technicians — troubleshooting equipment is not part of this role.