OnSite Specialist - Houston, TX (Southwest)

Stryker • Houston, TX

2d • $23 - $31 • Onsite

About The Position

The OnSite Specialist utilizes a wide array of knowledge, technical skills, and critical thinking abilities to facilitate job functions during surgical procedures, as well as preoperative and postoperative equipment management. This role provides clinical surgical support by managing all relevant equipment, anticipating the needs of the O.R. staff and surgeon during surgical procedures. The specialist is responsible for troubleshooting and maintaining Stryker equipment and/or other related devices, working collaboratively with surgeons, O.R. personnel, central processing, biomedical, and other related personnel. They maintain a knowledge base of equipment and disposable products through Stryker education training programs, providing physicians and OR personnel with information on new and current products. The role requires accurate and honest recording and reporting of data metrics related to all specific job functions on a monthly basis, and maintaining up-to-date account information to ensure continuous high levels of service. This includes managing all vendor credentialing required by the account, accurately recording and reporting all surgical procedure information, and adhering to all Stryker and medical facility policies, standards, and procedures. The specialist must analyze and resolve both routine and non-routine product issues expediently using independent judgment, and maintain a professional appearance, work ethic, and attitude. Adherence to HIPAA and other related patient confidentiality policies and procedures is mandatory. The role requires providing support/coverage on all shifts at the assigned account, as well as at other accounts in and outside the region. This may include on-call, overnight, and weekend shifts, and may require overnight travel. Assigned shifts can change without notice based on account/business needs, including rotating shifts.

Requirements

• High School Diploma or equivalent required.
• Basic computer skills including Microsoft Office.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Strong organizational skills.
• The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations.
• The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support.
• The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends.
• If the account contract includes on-call services, you must be within 45 minutes driving distance from the account.
• The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.
• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Excellent analytical skills.
• Excellent interpersonal skills.
• Excellent equipment problem-solving skills.
• Excellent time management skills with ability to use independent judgment and critical thinking effectively.
• Must be able to explain and generate detailed guidelines and procedures.
• Experience in OR technical support or surgical services.
• Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.).
• Excellent communication and troubleshooting skills.
• Familiarity with surgical supply chain or SPD workflows.
• Strong organizational and communication skills.

Nice To Haves

• Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.
• Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal
• Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.
• CRCST required within 6 months of hire (per Stryker and state legislation).
• Ongoing annual continuing education required.

Responsibilities

• Facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.
• Provide clinical surgical support by managing all relevant equipment.
• Anticipate related device needs of the O.R. staff and surgeon during surgical procedures.
• Troubleshoot and maintain Stryker equipment and/or other related devices.
• Work with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
• Maintain knowledge base of equipment and disposable products through Stryker education training programs.
• Provide physicians and OR personnel with information on new and current products.
• Accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
• Maintain up-to-date account information to ensure continuous high levels of service at the account, including all vendor credentialing required by the account.
• Accurately record and report all surgical procedure information.
• Adhere to all Stryker and medical facility policies, standards and procedures.
• Analyze and resolve both routine and non-routine product issues expediently using independent judgment.
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
• Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other accounts in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel.
• Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.
• Confirm equipment functionality and image routing prior to each procedure.
• Adjust camera, monitor, and device settings intraoperatively.
• Provide immediate troubleshooting of endoscopy and integration systems.
• Manage post-procedure breakdown and staging of all Stryker equipment.
• Clean/disinfect towers and components, restock consumables, and perform basic maintenance.
• Educate OR and SPD staff on proper use and troubleshooting of Stryker products.
• Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).
• Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
• Perform in-line function testing (leak, sharpness, insulation, or power checks).
• Wrap and containerize sets for sterilization per IFU.
• Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
• Facilitate repairs, replacements, and instrument tracking per hospital protocols.
• Communicate with SPD and OR leaders regarding equipment readiness and process improvements.
• Pick and stage surgical case carts using surgeon preference cards.
• Document missing instruments and coordinate replenishment.
• Ensure all supplies and instruments are available prior to procedure start.
• Manage postoperative put-backs, restocking, and inventory accuracy.
• Track and communicate rapid turnover and trauma case needs.
• Support da Vinci or other specialized inventory processes, including RMA and par-level monitoring.

Benefits

• Stryker Corporation is an equal opportunity employer.
• Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
• Stryker is an EO employer – M/F/Veteran/Disability.
• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
• Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED