Deployment Strategist - Life Sciences

Hippocratic AI•Palo Alto, CA

1d•Onsite

About The Position

Hippocratic AI is seeking a Deployment Strategist to join their driven and creative team. This role involves deploying AI solutions to address critical problems in healthcare delivery, specifically within the life sciences sector (MedTech, medical devices, biotech, and pharma). The strategist will synthesize information to understand key problems, data, product needs, user motivations, and potential impact. They will immerse themselves in customer workflows and the product landscape to enable scaling. The role requires a curious, analytical approach, strong product intuition, and user insight to empower customers to improve decisions and patient outcomes. Beyond initial deployment, the strategist will own the long-term success of accounts, acting as the primary relationship owner, driving adoption, retention, renewal, and expansion, and serving as a trusted advisor throughout the customer lifecycle. The strategist will become deeply fluent in life sciences operations, from R&D to post-market engagement, tailoring deployments to the realities of this highly regulated industry.

Requirements

Bachelor’s degree from an accredited university.
5+ years of experience in life sciences consulting and customer-facing strategy + implementation
Demonstrated experience leading complex implementations or customer engagements in fast-paced, ambiguous environments.
Strong analytical and quantitative skills—comfort with data, metrics, and using analytics to drive decisions.
Experience with programming, scripting, or analytical tools (e.g., Python, R, SQL, Excel).
Excellent communication and stakeholder management skills across diverse audiences (clinical staff, IT, executives).
Comfort operating autonomously in client-embedded environments with minimal oversight.
Ability to travel 25–50%, including overnight and out-of-state trips.
A generalist across, or an expert in, one of the life sciences fields - clinical trials, patient services, HCP enablement, med devices, or other.
A customer-success mindset—ownership of adoption, retention, and account health—paired with the strategic and technical depth to drive complex deployments.

Nice To Haves

Familiarity with life sciences data standards and workflows.
Background at companies with forward-deployed models or top life sciences consulting firms.
Experience deploying or scaling AI, ML, or enterprise SaaS products.
Startup experience and comfort building from scratch.
Experience presenting outcomes and best practices at conferences or executive forums
Prior customer success, account management, or renewals experience, ideally owning a book of enterprise accounts.
Familiarity with life sciences regulations and frameworks such as GxP, GCP, 21 CFR Part 11, HIPAA, and FDA/EMA submission and pharmacovigilance processes.

Responsibilities

Go onsite and meet with senior client leaders, and operational teams to understand the critical questions they need to answer and locate their biggest problems.
Identify relevant datasets, workflows, and operational bottlenecks through deep engagement with customer problems.
Own end-to-end customer deployments: workflow discovery, solution design, configuration, rollout, adoption, and ongoing optimization.
Work with Forward Deployed Engineers to integrate data into stable and extensible pipelines and ensure smooth technical execution.
Build customized workflows for new user groups across patient services, clinical operations, contact centers, and HCP enablement.
Lead training sessions to ensure the product is meeting user needs and having concrete impact on operations and patient care.
Drive analytics on deployment performance—measure outcomes, identify bottlenecks, and recommend data-driven improvements.
Present the results of our work and proposals for future work to audiences ranging from Directors to C-suite executives.
Embed with our Product and Engineering teams to incorporate what you see in the field into cross-company product offerings.
Build and deliver demos to new and existing customers.
Manage stakeholder relationships from project teams to executives, acting as a trusted advisor and execution partner.
Scope out potential expansion opportunities within existing accounts and new use cases.
Serve as the dedicated customer success owner for your life sciences accounts—building executive relationships, running quarterly business reviews, and driving adoption, retention, and renewals.
Define and track success metrics and ROI tied to each customer’s scientific, clinical, and commercial goals, and proactively surface risks before they affect health and renewal.
Tailor deployments to life sciences use cases across MedTech, medical devices, biotech, and pharma—such as patient and HCP engagement, clinical trial recruitment, adherence, medical information and field support, and device onboarding.
Partner with customers’ regulatory, quality, medical affairs, and compliance teams to ensure deployments meet life sciences standards (e.g., GxP, HIPAA, FDA, and EMA expectations).
Act as the voice of the life sciences customer internally—channeling sector-specific needs back to Product and Engineering to shape the roadmap.