Deployment Specialists
About The Position
We are seeking high-output, technically-minded problem solvers to lead customer trials and deployments. You’ll be on the front lines of onboarding customers and ensuring they have a smooth go-live experience. If you're dependable, detail-oriented, and thrive in fast-paced environments, we’d love to hear from you! From day one, you’ll be hands-on: supporting new customer onboarding, resolving live issues, and collaborating closely with engineering to improve our platform. You’ll become a key member of our small NYC team, working directly with founders, engineers, and customers. If a process is broken, unclear, or missing entirely - you’ll help fix it. As we grow, there will be opportunities to take on broader responsibilities across product, customer success, and internal operations. If you’re someone who thrives in a fast-moving environment and loves making things work better - especially in a customer-facing context - this is the role for you.
Requirements
- Operations generalists with technical and / or customer-facing experience in startups or professional services/ consulting - you’ve built a strong skillset and now want to dive into deploying software for customers
- Support engineers or technical customer operations professionals - you are used to fixing customers’ biggest and most urgent issues and this is your opportunity to take even more ownership of customer relationships and a product
- Technical product managers who are now looking to move into a more hands-on and technical role, where you’ll be working directly with users and our product - not just steering things behind the scenes
- Highly productive: You get a lot done and thrive in fast-paced, high-output environments. You take pride in making problems disappear.
- Technically inclined: You’re not an engineer, but you’re confident working with data, understanding technical systems, and digging into details.
- A natural problem-solver: You’re resourceful and persistent. When something’s broken, you roll up your sleeves and figure it out.
- Detail-oriented and dependable: You catch issues others might miss and can be trusted to follow through with minimal oversight.
- A clear communicator: You explain things clearly and concisely, whether to a customer or a teammate.
- Scrappy and creative: when faced with an obstacle, you will either overcome it by pure determination (i.e., by hand), or find an unconventional approach or ‘hack’ to navigate it.
- Persistent: you may not always find the right answer or person immediately, but you're motivated to keep on trying until you do so. You’ll go the extra mile - including Flying to Gainesville - if that’s what it takes.
- Pilot not passenger: at a fast-growing company like Heron we need people who jump on opportunities unprompted and drive them to a great outcome, rather than folks who wait to be told what to do.
- Excited to work in a fast-paced, high-growth, team-based environment: we aim to move quickly and decisively, but together. You’ll be a great team player and do what it takes for the team to succeed.
Responsibilities
- Run successful trials: manage and run trials for prospects, including defining success criteria, managing the trial process so those criteria are met and converting trials to paying customers.
- Deploy new customers: coordinate and implement deployments, including defining and detailing customer requirements, configuring our product to meet those needs, then testing and validating as required to get our customers live.
- Improve our operations: help us run a tighter ship by refining our tools and internal workflows.
- Shape the product: surface recurring issues or feature gaps to inform what we build.
Benefits
- Competitive compensation, including equity
- Based full-time, and in-person in our NYC office, with occasional travel to customers (across the country)
- Your choice of top-of-the-line equipment to fit out your desk in our office
- Competitive benefits package: health, dental, vision with partial coverage for dependents; 401K; uncapped PTO; parental leave
- Free mental health support via Spill - on-demand access to therapy
- Weekly company lunches (always inclusive and vegan-friendly - especially if you like Vietnamese food!)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
