Deployment Manager (Onsite role)

Phenom People Pvt Ltd•Ambler, PA

3d•$90,000 - $110,000•Onsite

About The Position

Phenom is an AI-Powered Talent Experience platform that is redefining how leading organizations attract, develop, and retain talent. The Deployment Strategy Manager role is crucial for driving organizational change and ensuring the successful adoption of AI within enterprise customers. This role involves owning the entire customer deployment lifecycle, from initial setup through to sustained adoption, by understanding customer needs, managing stakeholders, and driving project execution. The position requires a blend of strategy, technology, and organizational change management expertise to help customers achieve business value through Phenom's Talent Experience Management (TXM) platform.

Requirements

3+ years of experience in customer-facing deployment, implementation, or program delivery roles, ideally in enterprise Agentic AI.
Demonstrated track record of owning customer outcomes across full implementation lifecycles — not just tracking tasks, but driving movement.
Experience with organizational change management: user adoption, stakeholder alignment, executive communication, and behavior change.
Strong business writing skills — ability to produce executive summaries, risk memos, and deployment updates that are clear, direct, and decision-ready.
Experience with client facilitation — leading discovery sessions, solutioning discussions, and executive reviews.
Ability to travel 25% for customer onsite engagements.
Comfort with technical concepts including SSO, APIs, and data integrations.
AI fluency — you understand what AI agents can and cannot do, and you can explain AI workflows simply and credibly to non-technical customers.

Nice To Haves

Experience in Talent Acquisition, Talent Management, or HRtech platforms.
Familiarity with ATS, HRIS, or CRM systems and enterprise data migration.
Background in management consulting, HR transformation, or Agentic AI professional services.
Track record of managing complex, politically navigated enterprise deployments with multiple concurrent workstreams.
Experience with prompt engineering, scripting, or technical configuration in enterprise platforms.

Responsibilities

Own customer movement from bootcamp to adoption: maintain weekly deployment rhythm, track decisions and blockers, and keep the customer advancing week over week.
Build and maintain stakeholder maps — identifying sponsors, blockers, silent influencers, and at-risk relationships — and translate customer reality into clear internal action.
Diagnose change resistance and manage it: distinguish fear resistance, control resistance, workload resistance, and confidence resistance, then create structured paths forward for each.
Develop and manage project plans, lead cross-functional teams, and drive execution against milestones with a focus on adoption outcomes, not just go-live dates.
Identify relevant talent datasets through deep engagement with customer workflows and configure Phenom’s platform to unlock them.
Partner with Solution Architects and Engineers to integrate data into stable, extensible pipelines (SSO, APIs, ATS/HRIS integrations).
Recognize, measure, and mitigate deployment risks — escalating early with facts, impact, and a clear recommendation, not just a problem statement.
Build customized workflows for new user groups and lead enablement sessions that drive behavioral change and measurable operational impact.
Write clear, executive-ready updates: weekly movement summaries, risk memos, decision logs, and adoption readiness assessments.
Present deployment status, adoption plans, and future-state proposals to audiences ranging from TA teams to executive leadership.
Embed with Phenom’s Product and Engineering teams to bring field intelligence back into cross-platform improvements.