Deployment Learning Coordinator (20-month contract)

EY•Toronto, ON

52d•$52,000 - $78,000•Onsite

About The Position

The Learning Coordinator (LC) is responsible for the coordination and logistics of service line learning. This role works closely with the Learning Services Specialist (LSS) and Learning Deployment Manager (LDM) to provide agreed-upon support for all classes. The LC primary responsibilities include submitting courses and scheduling offerings, managing participant rosters, communications and compliance and course deployment including production and pre and post course activities. This role will require the LC to work on-site with their local team members as applicable, as well as for scheduled deployments. This job posting relates to an existing vacancy within our organization.

Requirements

Experience in managing conference logistics, program deployment or project management
Proficient in Excel (filters, vlookups, pivot tables and Power Query).
Proficient in MS Teams, SharePoint and Office 360
Strong attention to detail and impeccable communication skills
Strong analytical, organizational and project management skills
Great interpersonal skills and ability to build and maintain trusted relationships
Willingness to work in a team environment
Ability to manage multiple priorities independently during peak times
Ability to take initiative and think through next steps / prioritize items to complete
This position may require overtime during peak times.

Responsibilities

Support the LSS & LDM with data required to schedule participants
Execute logistical planning of in person training events, off-site accommodations and on-site support in the Toronto office only.
Ensure sessions are scheduled with producers and production technologies (i.e.: Virtual producer team, recordings) as necessary.
Prepare size and set-up of classrooms needed to support classes (participant materials, polling questions, breakout rooms)
Work across teams to update and manage rosters to ensure schedules are kept current of any changes
Responsible for maintaining SharePoint site for area(s) of responsibility
Ensure award of CE credits
Track and follow up with classroom training no-shows and missed time attestations
Participate in weekly status update meetings with LSS & LDM
Produce VILT sessions and Teams Live Webcasts as necessary
Work in the Learning Management System (LMS), SuccessFactors, to create learning items and class offerings
Support the LSS in the curation of level-based eLearning programs, including opening programs in LMS and scheduling of webcasts as required
Create and manage learning compliance tracking for area of responsibility weekly according to established deadlines
Utilize LMS reporting functionalities to optimize learning administration tasks
Assist the LDM with the administration of the facilitator management tool, including recognition
Available and accessible to facilitator for troubleshooting and support prior to, during and after class
Distribute evaluation summary reports to facilitators post session
Create evaluation summary reports and distribute to LDM & Learning Leader for program debrief
Review invoices and ensure accuracy before sending for approvals and payment
Compile monthly learning accruals for areas of responsibility. and advise Learning Leader if any accruals are needed